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brostitute27's avatar
brostitute27
3 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@hunvillageboy 

Are you playing on a wired or wireless connection? Also, are you able to connect if you switch to a mobile hotspot? This would be just as a test and not intended as a permanent solution.

GT-512's avatar
GT-512
3 years ago

If connect to my phone hotspot it connects. What is the next step ? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @GT-512 

    If you can't connect using your regular, home connection, but the hotspot works, this means there's an issue with your connection. It would be best to contact your ISP to see if they are noticing any issues.

    Also, if it's been a while since you power cycled your equipment, it would be good to do that now with these steps: I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes, plug in the modem/router and let it come back online. Then, plug in your console and start it up. Let me know if that helps or not. Thanks!

     

    • GT-512's avatar
      GT-512
      3 years ago
      @EA_Aljo thank you for the help however.
      I contacted isp and they said there were no problems with my internet. Every game other than apex works fine. I also did the power cycle that you suggested i got to play a couple of games before the issue came back. It either stuck on main menu or i connect and it is stuck on preprocessing. Or works for a couple of games then back to the problems that I mentioned. Please help me fix this issue
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @GT-512 

        Since you can connect just fine on a totally different connection, this either has to do with your ISP, equipment or home network. Try the following:

        • Check your router for a firmware update.
        • In your router settings, enable UPnP
        • In your router settings, make sure your NAT is either Open or Moderate

        You can also try using alternate DNS settings. 

         

        • From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings).
        • Enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220".
        • If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

         

        Let me know if this helps or not. Thank you!

         

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