Unavailable Chat Support
I was being helped through the EA support chat about having to unlink my Xbox from a previous email account when the chat stopped. Upon going to my cases to resume the issue the Chat feature is unavailable. I tried opening an incognito window and it still isn't popping up. Not sure what else I can do to resume the feature to get help?
Hey inusbc8227,
If that chat cut out during an active case it may take a bit to be resolved/closed before it'll let you open a new one right away.
When you tried an incognito window, did you sign back in before trying to create the case? If you open another incognito mode window, try selecting Continue without logging in when you're creating a case. You'll still be able to let the advisor know which account's having the issue, and that should let you get back in touch a bit faster.
