Unlinking my apex account from old ea account to new one
I need help. My account is connected to an old ea account that I need to transfer to my new one. I don’t have access to that email due to it being from highschool. I logged into my PlayStation on a friends console and got my stuff but I need to transfer it to my new Xbox. My phone number is connected and I still have the same one, is there a way we can verify with my phone number instead of email?
Hi Tmoney9140 ,
Thanks for reaching out!
Apex progress/cosmetics are stored on the EA account your platform account is linked to — not on the console/device itself. To have your original PlayStation progress appear on your Xbox, your Xbox account needs to be linked to the same EA account that currently holds your Apex progress.
Just to set expectations: Apex progress can’t be transferred from one EA account to a different EA account. The correct path is to regain access to the old EA account (the one your PlayStation progress is on) and then link your Xbox to that EA account. You can mention that you still have the same phone number. Support may be able to use alternate verification methods (phone number, platform IDs, receipts, etc.), but that verification is handled by EA Help.
Since you no longer have access to the old email, you’ll need EA Help to assist with account recovery / updating the email on that old EA account.
Here’s how to update your EA account info once you’ve regained access, and the article about Apex Legends™ Cross Progression.
