Unlinking old EA account from Xbox Gamertag
I went to play Apex Legends last night on my Xbox and was prompted to reset my password. The Email the account was made with is 15+ years old and no longer active. AOL cannot re activate the email address whatsoever, and after multiple times contacting EA support I get the same answers read from a script.
They need an IP address, which mine has changed since I first made the account. They also require a credit card number which I never had on my EA account. Which is most likely the main question that's holding me back from "verifying" the account in question is mine. I have multiple game purchases I've made as well as a subscription to EA play which has been prepaid for about a year from now at this point. I've been refused access to the account and refused to unlink the account from my Gamertag. All I want at this point is to either get the old email updated or get a new EA account on my gamertag. And seeing as I have proof I am a paying customer its also not anywhere near enough information for them to even attempt to help me. I've been hung up on, spoken over, ignored and been refused outright at the request to speak to a supervisor. EA, is this how you treat your paying customers? This is outrageous.
Hi there, @StrifeandValour.
Unfortunately, this isn't something we can help with through Answers HQ. You'll need to contact an advisor again. As far as this issue goes, if you can't answer the account verification questions, we won't be able to grant you access to it. Unlinking a gamertag from an EA account deletes all progress on all EA games so we need to verify you own the account before this is done.
