Forum Discussion

TelestoBixbee's avatar
TelestoBixbee
6 years ago
Solved

Voidwalker skin missing

I am having an issue with purchasing the Voidwalker bundle on Xbox. My balance of apex coins has not changed since the purchase, and the items from the bundle are not popping up in my inventory. I ha...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hey @TelestoBixbee. 


    There are a couple things we can try that might help with this. 

    First, I'd try switching to a different datacenter to see if the skin comes through after that. I've seen a couple reports of that helping. If it's still not there afterward try going into the firing range and spend a few minutes in there. Back out to the lobby again and see if the skin is there after that. 

    Let me know how it goes when you've had a chance to give it a shot. Thanks!

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @TelestoBixbee. 


There are a couple things we can try that might help with this. 

First, I'd try switching to a different datacenter to see if the skin comes through after that. I've seen a couple reports of that helping. If it's still not there afterward try going into the firing range and spend a few minutes in there. Back out to the lobby again and see if the skin is there after that. 

Let me know how it goes when you've had a chance to give it a shot. Thanks!

/Kent

TelestoBixbee's avatar
TelestoBixbee
6 years ago

Hey Kent, I just tried the solutions and it finally took, really appreciate it! Here is a little feedback for them both. Personally, the switching of data centers did not work, the issue was still there, so I switched back to my original data center. The second solution (going into the firing range) worked immediately, I went right back to the store and was able to get the bundle! I really appreciate your response. Hope you have a great day!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @TelestoBixbee 

    You're welcome! 


    Thanks for letting me know it worked for you. 👍

    /Kent