what does this profile is not permitted play online

@braeculp

Are you able to reset the password on the related EA account?

To do so, go to help.ea.com, then log out, and then log in using the relevant system portal (PS/Xbox/Switch/PC), then try a password reset. This may help to get this sorted without having to contact EA help.

This may not work, at which point you can contact EA help by:

Create a new case
https://help.ea.com/en/contact-us/

Twitter
https://twitter.com/EAHelp/

Facebook
https://m.facebook.com/EAHelpHub/

For the past few weeks I haven't been able to play apex. A while ago I started getting this weird message that would pop up on the loading screen that said, "This profile is not permitted to play online." In addition to this, my game disconnects and sends me back to the loading screen every couple of minutes making the game completely unplayable. When these crashes happen I get one of two codes: Code net or code wheel. I've done lots of research and despite my best efforts the problem is still yet to be resolved. I could really use some help. Thanks!

same on xbox new gen , no troubleshoots worked!

For about a week or so (following the previous update of Apex) the game has been completely unplayable for me. EVERYTIME I get into a game or go into firing range, my game crashes and I am prompted with a “connection to servers has timed out, code:net” error and/or “this user is not permitted to play online error” This happens on both my PC and PS5 versions of Apex. I’ve tried every troubleshooting fix available for both systems and nothing has worked. I’ve seen hundreds of people facing the same issue but no real fix. None of the other games I own crash so I don’t believe it’s on my end, as I have exhausted every option to try and fix the problem. Please help!

Same problem for me. Tried to address support - they just closed my case. WTF?