Forum Discussion

6 years ago

[XBOX] Data center: downloading 0

So this is what it says when the game is launched at the sign in screen, when I click sign in i get the loading symbol but then nothing happens and says sign in again, I quit out didnt fix it, and re...

EA_Blueberry

Community Manager

6 years ago

Hey, all.

Try power cycling your console and network to see if a fresh link to our servers helps repair this. If not, it could be DNS server related and taking a peak at this post here may fix it for you. Those that changed their DNS have resolved similar connectivity issues.

Reboot the power to the modem/router

Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.