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Xplicit16's avatar
Xplicit16
5 years ago

XBOX SERIES X- LAG / SERVERS

Hey all, 

what the heck is going on with this game. I play ranked arenas and 4/10 games I get the packet loss symbol and the game lags the entire time and then I end up losing 40+ AP.

BR ranked , doesn’t put me in game with my teammate or I get the bug where I can hear the legend music but I can’t pick a legend and it just shows the map and I can’t even play…

I have changed my Ip, unplugged router , rebooted router , factory reset router. I am hard wired with 1000 download and 100+ upload. 

im playing on St Louis sever which shows 23 Ping and 0% packet loss. In the last 5 days I’ve lost AP AND RP and been banned multiple times.

what is going on with these servers? It has nothing to do with my ISP , I want answers and help. I can’t even play a game without lagging the whole time or not being able to pick a legend or move !  Can someone confirm If they are having these issues too? Or is EA gonna beat around the Bush and pass it off like it’s my issue.



attached 2 images for both arena and br issues 

oh let’s not forget code:leaf issues as well. I’ve been playing since season 0 and never had these issues before. Like what is going on????! 

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Xplicit16 

    Thanks for trying that. Next, try clearing the alternate MAC address.

    Go to your Xbox One Settings (Just press Start, then click Settings)
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know if that makes a difference or not.

  • Xplicit16's avatar
    Xplicit16
    5 years ago
    @EA_Aljo I’m going to try these tonight
    rimary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220".

    Then also clearing my MAC address as you mentioned. I’ll report back. Thank you
  • Xplicit16's avatar
    Xplicit16
    5 years ago
    @EA_Aljo Didn’t work , ended up getting 70% packet loss in game and 300 ping at one point.

    I give up lol.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Xplicit16 

    That's definitely frustrating. Let's not give up just yet. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Xplicit16 

    Sorry about that. It's been a very busy couple of days. Are you using the HDMI cable that came with your Series X? Also, can you check your router to see if it supports QoS (Quality of Service)? If it does, make sure that is enabled.

  • Xplicit16's avatar
    Xplicit16
    5 years ago
    @EA_Aljo I understand , yes I am using the HDMI that came with my series X. I will have to check if I have a QOS setting.