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3d13c430ed1ed9e's avatar
3d13c430ed1ed9e
2 years ago
Solved

Your accounts can t be linked because already linked to your EA Account

  I am trying to play Apex on my new xbox...when I try and sign in with my gamer tag it just sends me to reset my password which I do....but then I get the following error Your ac...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @3d13c430ed1ed9e5 

    Unfortunately, we're not able to help with account issues over Answers HQ. An advisor can assist with this though. To get in touch with one, please open a case here. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @3d13c430ed1ed9e5 

Unfortunately, we're not able to help with account issues over Answers HQ. An advisor can assist with this though. To get in touch with one, please open a case here. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @3d13c430ed1ed9e5 

    Are you choosing your platform, game and issue and then selecting a contact option and it's taking you back to the support home page?

    • 3d13c430ed1ed9e's avatar
      3d13c430ed1ed9e
      2 years ago
      @EA_Aljo hello, if you do live chat...it doesnt allow you to pick a platform..the drop down option is shows but doesnt list anything.

      tried Firefox, Chrome, Edge on laptop and Safari and firefox on iPhone
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @3d13c430ed1ed9e5 

        Try using Chrome again on your laptop, but put it in incognito mode.

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