Forum Discussion

3 years ago

Solved

Your accounts can t be linked because already linked to your EA Account

I am trying to play Apex on my new xbox...when I try and sign in with my gamer tag it just sends me to reset my password which I do....but then I get the following error Your ac...

EA_Aljo
3 years ago
Hi there, @3d13c430ed1ed9e5

Unfortunately, we're not able to help with account issues over Answers HQ. An advisor can assist with this though. To get in touch with one, please open a case here. Thanks!

3d13c430ed1ed9e

3 years ago

@EA_Aljo tried already, but the page is looped...meaning when you click create a case it takes you back the standard home page. SO you cant raise one

https://help.ea.com/en/help-home/

EA_Aljo

Community Manager

3 years ago

@3d13c430ed1ed9e5

Are you choosing your platform, game and issue and then selecting a contact option and it's taking you back to the support home page?

3d13c430ed1ed9e
3 years ago
@EA_Aljo hello, if you do live chat...it doesnt allow you to pick a platform..the drop down option is shows but doesnt list anything.

tried Firefox, Chrome, Edge on laptop and Safari and firefox on iPhone
- EA_Aljo
  Community Manager
  3 years ago
  @3d13c430ed1ed9e5
  
  Try using Chrome again on your laptop, but put it in incognito mode.
- Kstan777
  3 years ago
  @3d13c430ed1ed9e5 I was able to access chat here.