Zeels in-depth Troubleshooting Guide
Hey everyone.
I see a lot of technical issues popping and want to centralize them in one post for easy troubleshooting. I'll be updating this post frequently so most information you'll find her...
Forum Discussion
Common Connection troubleshooting
If you are experiencing disconnects, check first if EA is experiencing connection issues.
They will tweet this out on their twitter:@EAHelp or on the help page found here: EA Help - Apex Legends
Click on the top right server status, here will the Xbox, PlayStation and PC server be displayed separately.
If the servers are down, @EAHelp will give frequent updates and answer any question you may have.
Sever online but still having connection issues?
Sometimes you cannot reach the EA servers this could have various reasons and we will go over the common and more advanced troubleshooting methods.
Power cycle your network devices.
Sometimes cold booting or power cycling your device can solve the issue.
Turn off your device and unplug it. wait for 20 seconds before you plug your device back in.
When the 20 seconds have passed, plug your device back in and see if you can connect to the EA servers.
Flushing DNS
A DNS flush on your system is often an effective solution if you’re experiencing technical problems.
open your Start menu and type CMD
Now right-click the window and run as Administrator.
Now type here: ipconfig /flushdns
Wait till this is done and close the command prompt.
Opening Ports
Having connection issues with your EA games? You can open (forward) some TCP or UDP ports for troubleshooting.
This could drastically improve your network connection with the EA Servers.
For an easy read guide, please visit EA Help - Opening Ports
Using A GPN or VPN
Sometimes your packets use too many hops that lead to a high ping.?
Therefore using a Virtual Private Network could lower the number of hops your packets have to take and improve your ping and packet loss.
Recommended GPN: WT Fast
Recommended VPN: TunnelBear
Switching to a different DNS is a techie trick that can help you if your DNS is unreliable.
if something goes wrong with the DNS you are using, you can experience lag or get no connection at all.
Change DNS Windows 10:
Right-click the bottom left windows icon (start menu).
Select Network Connections.
On the left you will find a tab Ethernet, here you will find an option Change adapter options.
When you clicked on this a new window will open up showing your network card, right-click your network card and select properties.
Scroll down till you find the option: Internet protocol Version 4(TCP/IPv4).
Highlight this by clicking on this once and click on Properties.
Here you will find on the bottom the DNS settings.
select the Use the following DNS server addresses.
Now fill in the DNS of Google:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4
Click OK and close this window.
Now locate the Internet Protocol Version 6(TCP/IPv6) and click it to highlight it.
Select properties and now select "use the following DNS server addresses:"
Now fill in the following:
Preferred DNS server: 2001:4860:4860::8888
Alternate DNS server: 2001:4860:4860::8844
Change DNS Xbox:
Go to the Xbox One home screen, then go to settings.
Click on Network then Advanced settings then DNS settings.
and click on Manual.
Now fill in the DNS of Google:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4
Now locate back to the home screen.
Change DNS Playstation:
Scroll right to Settings and go to Network.
Click on Set up Internet connection and click on the type of connection you use.
Now select the following: IP Address Settings (Automatic), DHCP Host Name (Do Not Use), DNS Settings (Manual).
Now fill in the DNS of Google:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4
Then MTU settings Automatic and locate yourself back to the Home screen.
Archived Issues
Heya, nothing to see here yet.
Here will be archived issues that have been solved but pop-up once in a while.Currently working on this post 🙂
Archived issues:
- Razer Synapse crashing Apex Legends ✓
- Apex Freezing and showing 100% CPU usage in Task Manager ✓
- Mouse stuttering ✓
- Random freezes ✓
Razer Synapse crashing Apex Legends.
Older versions of Razer Synapse could make Apex Legends unstable or lock your PC.
Recommended troubleshooting:
Uninstalling the old RΛZΞR Synapse and installing the latest version.
Click here to install the latest Razer Synapse version
Apex Freezing and showing 100% CPU usage in Task Manager.
Players are experiencing Apex Legends freezing and noticing Apex Legends is utilizing 100% of the CPU.
This issue looks only to be related so certain CPUs (I5-I7-I9) and some Ryzen Processors.Recommended Workaround:
Launch Apex Legends and alt-tab out to the game.
Open task manager, find Apex Legends, right-click and select Go to details.
Select r5Apex.exe and right-click and click set Affinity, uncheck <all processors> and check only 4 cores or less.If you still experiencing this issue, try to set usable cores to 4 or less.
This issue was fixed by a patch, this workaround might not work for new issues
Apex Legends Dev Tracker - PC game hangs with 100% CPU usage
Mouse stuttering.
Some players are experiencing the cursor/mouse stuttering when Apex Legends is running.Some have Apex running as a high priority application that causes this issue.
Recommended troubleshooting:Check the priority of Apex Legends in Task Manager.
Open task manager when Apex Legends is running in the background.
Find the task in the list, right-click and click Go to Details.
The r5apex.exe should be highlighted in the tab Details.
Right-click it and go to set priority and make sure this is on normal.
Client freezes
Most of the time these freezes happen in champion select, before dropping/ on landing and in combat.
The issue causing these freezes hasn't been found yet.
Recommended troubleshooting:
Turning off Discord Hardware Acceleration.
Open discord settings and appearance and scroll down to Advanced.Check if Hardware Acceleration turned off, if not move the slider to the left
Removing friends
As some freezes look friend-list related deleting friends with special characters / using the Chinese / Russian language could solve this issue.
Source:Reddit: Apex Crash
Forcing Origin / Apex Legends to use fewer cores
People in the Apex Legends discord are confirming reducing the available cores.
How you can do this is as following:- Open Origin and let it run in the background.
- Open task manager and look for the Origin service.
- Right-click Origin and click go to details.
- Here Origin will be highlighted and right-click again.
- Select the set Affinity option.
- Here uncheck one of the cores, preferable the last core in the list.
Do not uncheck Core 0 as this can make Apex Legends unstable in some cases.
If you tried changing the Affinity of Apex Legends, you will get the error message Access Denied.
You can only change the affinity of Origin or you will have to go into Regedit (not recommended)
Engine Error - Profile.cfg
An error that is popping up after the December 3rd update is the Profile.cfg error.
what causes this issue is not clear but can easily be fixed with the steps below.Recommended troubleshooting:
Navigate to the shown folder (the path is C:/Users/<YOUR USER>/Saved Games/ ), and rename/delete the mentioned file.
After that, start the game.
The file should get recreated, and the issue should be resolved. If it does not get fixed, try repairing the game.
If the above does not work, delete the mentioned files again, restart your PC and run Origin as administrator.If that didn't work
Try clearing the Origin Cache first.Then go to your Game Library and open the Apex Legends settings.
Then Game Properties and go to Cloud saves.
Click here on restore save.
Random Freezing
Most of the time these freezes happen in champion select, before dropping/ on landing and in combat.
The issue causing these freezes hasn't been found yet.
Recommended troubleshooting:
Turning off Discord Hardware Acceleration.
Open discord settings and appearance and scroll down to Advanced.Check if Hardware Acceleration turned off, if not move the slider to the left
Removing friends
As some freezes look friend-list related deleting friends with special characters / using the Chinese / Russian language could solve this issue.
Source:Reddit: Apex Crash
Forcing Origin / Apex Legends to use fewer cores
People in the Apex Legends discord are confirming reducing the available cores.
How you can do this is as following:- Open Origin and let it run in the background.
- Open task manager and look for the Origin service.
- Right-click Origin and click go to details.
- Here Origin will be highlighted and right-click again.
- Select the set Affinity option.
- Here uncheck one of the cores, preferable the last core in the list.
Do not uncheck Core 0 as this can make Apex Legends unstable in some cases.
If you tried changing the Affinity of Apex Legends, you will get the error message Access Denied.
You can only change the affinity of Origin or you will have to go into Regedit (not recommended)How do i do that on ps4 pro?
Hi!
Got this glitch. Cant switch between shops game pass and inventory, and choosing see all quests game drops from server.
Game started normaly and after 30 min playing gave this glitch.
Tryed uptade and repair - didnt help.
- @iYoPok_Twitch Same thing here. I'm trying to repair the files to see if that makes any difference.
So after the 04/22/20 patch installed I launch the game and all I can do is stay in the main menu or go to the settings menu. If I try to do anything else the game freezes for a second and just shuts down with no error
- @Zeelmaekers thank you it worked 🙂
you sir are a genius silly question but does changing the DNS affect future network play with other games?
Nothing works for me, tried everything suggested to me.
The game just refuses to launch at all.
Didn’t work
The Valentine's Day update rolled out and I'm now having major issues. On my PS4 account.
I'm physically not able to play the game because 90% of the time I'm getting stuck on the loading screen and can't get past the "retrieving matchmaking lists " before being told it can not connect to the EA Servers .
The very rare or few times I have got past that problem I can not get past the "preloading party members " screen . If I try to join a party it shows me on their party on their system but will not show me in the party on mine .
I have done everything known to fix it .
DNS are all updated . Static IP set and DMZ/PORT FORWARDS set.
Reset router, changed LAN cables
Tried using wifi instead
Tries using a hotspot to make sure it wasn't my ISP blocking
Uninstalled and re installed the game .
Wiped my whole PS4 and started install again.
Verified it wasn my ea account specific by utilizing another account on the PS4.
I only have one PS4 so I have not tried on another PS4.
The only thing that changed from my end prior to having this issue was the update. None of the things I have tried will fix the issue .
Did anyone ever actually figure out the problem and solution?
Hello , i am facing this in game lag issue ,there is a pridicton error symbol showing all time due to wich i rubber band like hell and i cant play game .
i have tried every possible thing wich EA asked me like
1.CLEAR ORIGIN CACHE
2.CLEAN REGISTRY, CLEAR CACHE AND TEMP FILES
3.FLUSH DNS CACHE
4.RESET HOST FILE
5.CLEAN BOOT
Also i asked ISP to remove Unknown host but he said he can't as ip has to bounce from those host's
can you help with some solution so i can play Apex without any issues.
thank you.
- @Zeelmaekers Hello , i am facing this in game lag issue ,there is a pridicton error symbol showing all time due to wich i rubber band like hell and i cant play game .
i have tried every possible thing wich EA asked me like
1.CLEAR ORIGIN CACHE
2.CLEAN REGISTRY, CLEAR CACHE AND TEMP FILES
3.FLUSH DNS CACHE
4.RESET HOST FILE
5.CLEAN BOOT
Also i asked ISP to remove Unknown host but he said he can't as ip has to bounce from those host's
can you help with some solution so i can play Apex without any issues.
thank you. - 我的APXE英雄帐号被封了呀。我在网吧玩的游戏i。可是我没有上外挂呀。我的帐号冲了5000多人民币呀。怎么办。能给解封嘛
