Hi all,I thought when buying Battlefield 2042 for the Xbox One, they we're going to offer a free upgrade to the Xbox Series X version?Can somebody please let me know if this is the case and how I go about requesting the free upgrade.Thank you in advance.

Thank you for responding. I'll see if I can get that sorted out then.

@4094795427 Depends on if you bought the standard edition or cross-gen edition.Xbox One Standard Edition cannot be upgraded to Series S/X Edition, but the Cross-Gen, Gold, and Ultimate Editions for Xbox One can download the Series S/X Edition.The disc version also can't download cross-gen versions. If a disc version of 2042 is purchased on Series X/S, you won't be able to download the Xbox One version of 2042 and play it in backwards compatibility mode. But if you buy the digital version you can.

@tomcassidy17 it's not an upgrade, you have to download the X/S version. Basically you have both versions for the price of 1.I don't remember if there was a time limit after launch to claim the X/S version though...

Hey @tomcassidy17,It depends which version you have bought.There is a standalone Standard Edition for the Old Gen consoles and there is a Standard/Gold/Ultimate Edition for the Old Gen/Current-Gen consoles, which includes both versions of the game.Do you know which version you have bought?

This also has my brain racked. I bought the standard version because my friend was on the Xbox One. I had the series x at the time. After digging through options and game management I re-downloaded the pre order pack and was able to access the series X version and played with my teammate. Few weeks after the "rights" to it were taken away. I stopped playing to see if it would fix itself over time and the series X version is completely gone. I downloaded the One version to play again today and it has all my data from when I played on the series X but I don't have access to the series X version.

Battlefield 2042 Xbox One to Xbox Series X version upgrade.

11 Replies

xXGugusseXx
3 years ago
@tomcassidy17 it's not an upgrade, you have to download the X/S version. Basically you have both versions for the price of 1.
I don't remember if there was a time limit after launch to claim the X/S version though...
EA_Leeuw
Community Manager
3 years ago
Hey @tomcassidy17,

It depends which version you have bought.

There is a standalone Standard Edition for the Old Gen consoles and there is a Standard/Gold/Ultimate Edition for the Old Gen/Current-Gen consoles, which includes both versions of the game.

Do you know which version you have bought?
th3grav3
3 years ago
This also has my brain racked. I bought the standard version because my friend was on the Xbox One. I had the series x at the time. After digging through options and game management I re-downloaded the pre order pack and was able to access the series X version and played with my teammate. Few weeks after the "rights" to it were taken away. I stopped playing to see if it would fix itself over time and the series X version is completely gone. I downloaded the One version to play again today and it has all my data from when I played on the series X but I don't have access to the series X version.
EA_Leeuw
Community Manager
3 years ago
Hey @th3grav3,

That is indeed very odd. If you've purchased the Standard edition of the game that comes with both Xbox One and Xbox Series versions, you should still have these as long as you're signed in with the correct Xbox account. I think that, if these 'rights' were taken away in the meantime, something possibly went wrong with your order on Microsoft's side. We unfortunately don't have any insights into console entitlements/rights, so it would be better to get in touch with Xbox support so they can check for you.
th3grav3
3 years ago
Thank you for responding. I'll see if I can get that sorted out then.
EA_Leeuw
Community Manager
3 years ago
@th3grav3, awesome, happy to help.
4094795427
3 years ago
@EA_Leeuw So if you got only the last gen Xbox version, you would have to buy the next gen version?
OskooI_007
Legend
3 years ago
@4094795427 Depends on if you bought the standard edition or cross-gen edition.
Xbox One Standard Edition cannot be upgraded to Series S/X Edition, but the Cross-Gen, Gold, and Ultimate Editions for Xbox One can download the Series S/X Edition.
The disc version also can't download cross-gen versions. If a disc version of 2042 is purchased on Series X/S, you won't be able to download the Xbox One version of 2042 and play it in backwards compatibility mode. But if you buy the digital version you can.
EA_Leeuw
Community Manager
3 years ago
@4094795427, what @OskooI_007 says. 🙂
81N42Y_6H057
2 years ago
Thats unfortunate, just upgraded to to the X and Im not 100% rebuying this game.