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AIly_Bear's avatar
AIly_Bear
2 years ago
Solved

My EA account has been banned for no reason.

So my new account isn't even two months old, I've purchased a few games for it, have barely used it and 2 weeks ago it was banned no reason. No reason given whatsoever. In fact, it is blank under the...
discussion
  • ElliotLH's avatar
    ElliotLH
    2 years ago
    Hi @AIly_Bear Unfortunately the only people who handle bans are the Terms of Service team. There isn't much we can do to help here other than suggest you appeal to them again (N.B. you have three appeals before they won't accept any more).
ElliotLH's avatar
ElliotLH
Hero+
2 years ago
Hi @AIly_Bear Unfortunately the only people who handle bans are the Terms of Service team. There isn't much we can do to help here other than suggest you appeal to them again (N.B. you have three appeals before they won't accept any more).
  • Vconiy's avatar
    Vconiy
    10 months ago
    @艾略特LH Only three opportunities to send emails? Why can't I see this rule in the appeal statement? My three appeals were rejected, and the official did not reply to my specific reasons. No wonder I later showed various evidences to prove that my innocence was rejected by the same email. There was no manual review at all. Is this how such a large community treats players? That's really disappointing
    • ElliotLH's avatar
      ElliotLH
      Hero+
      10 months ago
      Hi @Vconiy All appeals are manually reviewed by individual members of the ToS team. It's s not automated, although they will only use templated replies when sending the outcome.

      Unfortunately if they're not longer willing to accept your appeals then the ban won't be revoked.
      • Vconiy's avatar
        Vconiy
        10 months ago

        Are you saying that if they reply to my email with the following content, it means I will never be able to appeal again?
        Hello,
        We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.
        Please do not expect further responses on this matter.
        Please don’t reply to this email, as we don’t monitor this inbox. If you need more help, visit our website:
        https://help.ea.com/help-home/
        Think your account was locked, banned, or suspended by mistake? Follow these steps to get information on your account ban:
        https://help.ea.com/help/account/information-about-locked-or-banned-or-suspended-accounts/
        Thank you,
        EA Terms of Service

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