Forum Discussion

JackKnifeKennedy's avatar
JackKnifeKennedy
Seasoned Newcomer
16 days ago
Solved

Account Banned after compromised Appeals Denied Despite Proof Of Hack

Hello Hopefully EA Community Managers, I'm writing here honestly as my last resort to request a manual person and not a computer or AI to re-review of my case. My EA account was recently compromised, and although I successfully secured it with the help of an EA support agent, my account remains permanently banned due to the actions of the hacker. Here is the precise timeline of events:

3-13-2026 My account was unauthorizedly accessed into and for the next few months I had no Idea. the account received a Warning around that time and was uneventful up until last month. Within that time they were able to link a Twitch account and a PlayStation account within my EA account which I stated on the original case I do not use or even have accounts registered for. The hacker most likely used a different Ip address or region from where I usually log into.

5-21-2026 I contacted EA Help after trying to log into Battlefield after a week of not playing but come to find out my account was banned, so I did some research and found out my account had multiple warnings, suspensions, and finally a ban. so I filled out a case appeal, proved my identity, and the support advisor helped me secure my account and update my security credentials, However, they were not able to help me with the case of the banned account

5-21-2026 The account was banned due to Terms of Service ToS violations committed while the hacker had control. there was nothing I could do at this point.

5-26-2026 The second appeal decision about the ban was denied so instead of filling out a final appeal because after three appeal decisions the case is closed for good I left it where it was 

5-21-2026 & 5-223-2026 I have submitted two formal appeals providing evidence of the security breach. Both appeals were denied, seemingly by an automated system or AI, stating the ban will stick. I only play Battlefield on this account and have a long history of fair play all the way back to 2018. I can prove my legitimate location, previous purchase invoices, and the date the security breach occurred as long as backed up data from steam confirming my playtimes and such. if possible, could a Community Manager please help flag my case number #249318403 for a senior ToS advisor to manually review the login IP history? I just want to play Battlefield on my rightful account again. Please and thank you for your time. I also have screenshots and evidence to help explain I just do not want to post them on this public forum post but I will show to whoever can help!

  • I’m sorry to hear about what happened.

    Please note that Community Managers are not able to assist with ban appeals or account action reviews through the forums. These cases must go through the official appeal process.

    In this situation, it may be worth submitting another appeal and including as much information as possible to demonstrate that your account was compromised during that period.

    A separate appeal will be reviewed by a different member of the Terms of Service team, so providing any relevant details or evidence may help them better understand the situation.

    Thank you for your understanding.

4 Replies

  • I’m sorry to hear about what happened.

    Please note that Community Managers are not able to assist with ban appeals or account action reviews through the forums. These cases must go through the official appeal process.

    In this situation, it may be worth submitting another appeal and including as much information as possible to demonstrate that your account was compromised during that period.

    A separate appeal will be reviewed by a different member of the Terms of Service team, so providing any relevant details or evidence may help them better understand the situation.

    Thank you for your understanding.

  • JackKnifeKennedy's avatar
    JackKnifeKennedy
    Seasoned Newcomer
    14 days ago

    Thank you for the Help but I just went to do that exact process just to realize they closed the case two days ago and I did not realize the deadline. Is there anything I could possibly do now? or am I just doomed to lose my account :(

  • JackKnifeKennedy's avatar
    JackKnifeKennedy
    Seasoned Newcomer
    10 days ago

    Unfortunately no, when I look through the penalty history tab it only let's me appeal the account suspension right before the actual ban. So I can only appeal the case before which is a suspension and not the overall ban. I feel like it's likely already over for my account at least I tried.

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