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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
Solved

AT&T network - "Unable to load persistence data" - Season 5

Hi all,  Please only post in this thread if you're experiencing the "Unable to load persistence data" error while trying to connect to the Battlefield 2042 servers if you have AT&T as your network...
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago

    Hi everyone, 

    Since Season 5 is coming to a close, I'll be locking this thread.

    If you continue to experience the AT&T network - "Unable to load persistence data" issue during Season 6 as well, please create a new thread.


    Thank you.

    *Previous accepted solution.

RawMeatloaf's avatar
RawMeatloaf
2 years ago

Yes it has to be ATT. Although the two reps I called yesterday do not know how to fix. I am hard wired Xbox. On the phone we tried VPN, DNS settings, I even logged into second Xbox on a different profile in my home and it was persistence data for a profile that’s never played the game. 6 hours of frustration I connected Verizon hot spot on phone and instant connection. Sad thing is ATT doesn’t know what to do. And EA doesn’t. 

I feel like we are in the mom and pop loop. 
Ask your mom, ask your dad. 
no answers. 

JollyJester's avatar
JollyJester
2 years ago

Im not going to blame ATT for this. It has connected for the past two years and since yesterday now its not. I can connect to Steam and play CS:GO, connect to Battlenet and play COD, yet when i connect with the EA app I cant play Battlefield. Its a Dice/EA problem. Oh well Im off to play some BattleBit. 

  • Cannon-dale10's avatar
    Cannon-dale10
    2 years ago

     Well connected normally today, no VPN. One time, and it took longer than normal.  One time it worked and after that, nope. Had to go back to the VPN, Thru Vegas server.  On ATT Fiber.  At least I can play.  I did repair the game too and rebooted my computer. That didn't help.

  • JollyJester's avatar
    JollyJester
    2 years ago

    Just finished playing BFV and some BF4, its not AT&T but Dice/EA 2042 servers. 

  • IPFreely_C4S's avatar
    IPFreely_C4S
    2 years ago
    @JollyJester Yeah, it's a BF2042 issue. My son and i gave up yesterday and played BF4 without any issues whatsoever.

    The problems for me are occurring long before the game ever tries to connect to a game server, so it has to be something affecting the pre-game infrastructure. Things like anti-cheat, identity, version checks, or (would not surprise me at all) customer data collection.

    Some suggested an ISP issue and while it's certainly not impossible that an ISP is blocking an address or port #, the fact that the game sometimes just exists and even when it does not, never provides any useful error info. is not helping the situation. Lots of folks have reported the persistence related error codes already, so either EA doesn't actually look at any of this forum stuff, or the error codes on the screen are as useless to them as they are to us.
  • JollyJester's avatar
    JollyJester
    2 years ago

    I finally got on after I loaded up my VPN and put my location as Los Angeles. Im in the midwest so who knows whats wrong with the Dice/EA servers. 

  • MisterEightySix's avatar
    MisterEightySix
    2 years ago

    Yeah, I use AT&T fiber also in the South\Central region but I just opened up BF4 and played without any issues.  It's not an internet problem.  All my other games also work without incident.  Not sure why they can't figure this out.

  • jvanstone's avatar
    jvanstone
    2 years ago

    Funny because others are saying on the west coast to use midwest servers

  • skierx101's avatar
    skierx101
    2 years ago

    yeah...ATT fiber.  Connection is great for literally *everything* else.  Somehow EA messed up their servers and can't figure this out so let's blame ATT.  I got a message that my EA play had expired (which I never had) and ever since that one event, I have about a 40% chance of the game connecting and not getting the persistence server error....cmon EA...  I even submitted a support ticket and when i went back to check the status on it, I got a message that EA's support server was down.

  • FireSnake2599's avatar
    FireSnake2599
    2 years ago

     

    @EA_Leeuw  please help. The issue is back again tonight. There had to be something we can do to escalate this within EA and AT&T. Please. 

  • FluidShot's avatar
    FluidShot
    2 years ago

    Same I been getting issue again since yesterday on and off.

  • LiquorKrazy's avatar
    LiquorKrazy
    2 years ago

    Surely EA can afford to refund everyone for the cost of a VPN in order to play the game. This issue has gone on much longer than it should have.

  • Monkson's avatar
    Monkson
    2 years ago

    In a strange turn of events, I am able to play tonight! 

  • Monkson's avatar
    Monkson
    2 years ago

    And I jinxed it! I got kicked out with the error again. Sad night. So many days an weeks of this error now. 

  • TLB_G_Man_1270's avatar
    TLB_G_Man_1270
    2 years ago

    I am having the same issue again!!!

  • HOPS-ty1er4d's avatar
    HOPS-ty1er4d
    2 years ago

    Same. ATT fiber from South Carolina, USA

  • HOPS-ty1er4d's avatar
    HOPS-ty1er4d
    2 years ago

    Yep. att fiber in South Carolina 

  • Monkson's avatar
    Monkson
    2 years ago

    Me too! Howdy neighbor.

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