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Riesycup's avatar
Riesycup
Seasoned Novice
4 years ago
Solved

Battlefield 2042 crashes and wont start

Every time I launch BF 2042, I get the first loading screen then the game crashes. No error message, it just shuts down and I keep trying but nothing seems to work.
technical issues
  • Riesycup's avatar
    Riesycup
    4 years ago

    So, I validating files on origin and it seems to have re downloaded the game. The first boot I had the same crash, but the second time I booted it, it worked. So far no issues. 

RosaPanteren's avatar
RosaPanteren
4 years ago

For Christ sake fix your freaking software.

Now the game throwes an error message that too many computers have tried to access this accounts version of bf 2042 just because I reinstalled windows and loaded default settings in bios, to see if this solved the issue.

I think the EAC software and limitations to configure your hardware and system might be what is bugging this game for me.

I ran the game fine at first with afterburner and rtss to test performance. And it might have been that after disabling rtss the EAC wouldn’t let me play again.

In the beta I wanted to test the game without SMT but then the game suddenly wouldn’t launch, so it might be sort of the same thing, triggered by system changes....

Im glad Dice implemented a rather strict anti cheat system, but setting up your cpu/ram/gpu shouldn’t trigger this, and neither should reinstalling windows.

And if this is it....it would have been nice to get a warning that EAC doesn’t allow you to do bios/oc software changes.



But you let me play BFV from the new win install and bios change......so it’s not origin but BF2042/EAC that does this

RosaPanteren's avatar
RosaPanteren
4 years ago
I know Im a **** but I have been trying to get this game to work for the last couple of hours and Im more than a bit tired...

TLDR wait and hope that it resolves.....and it seems new win install, bios/oc software changes are counted as hardware changes by EAC, as EA claim that I have used 5 computers to access the game when the game have only been installed on one computer.

Im still able to access other games so this is a BF2042 issue only.



Chat started at 01:21
  •  
    Thank you for contacting EA HELP, my name is xxxxxxx, may I start with your first name please?
    xxxxxxxx
     
  • xxxxxxxxx
     
  •  
    I got an issue with BF2042 not launching
     
  •  
    Hello there, nice to meet you on chat.
    xxxxxxxx
     
  • So I have tried to solve this for a couple of hours
    01:22
  • and lastly I reinstalled win 10 on the computer
     
  • now I get an error message telling me that too many computers have tried to access the game
     
  • ....please try again later
    01:23
  •  
    I have been waiting for this game forever and was really looking forward to playing it. And I was playing it for almost 3 hours before it started to bug
    01:24
  • Do not worry. Let me go ahead and assist you with your BF2042 game not launching due to an error concern further.
     
  •  
    Please let me know your EA email address.
    xxxxxxx
     
  • could you please help me
     
  •  
    01:25
  • Thank you. I have located the account.
    01:27
  •  
    Please allow me a minute to check the details.
    xxxxxxx
     
  •  
    sure
    01:27
  • Thank you very much for the wait.
    01:30
  • I have checked the details and would like to share that If you get a message that says: Too many computers have accessed this account’s version of [Battlefield 2042] recently. Please try again later. This is because you can only install your game on up to five computers per 24-hour period, as mentioned in our Terms of Service.
    01:31
  • Here are some things that can count as a new computer: using a different computer changing the hardware in your current computer using a virtual machine using a cloud gaming service.
     
  •  
    The game has only been installed to 1 computer
     
  •  
    It can take up to 24 hours for you to be able to relaunch the game. So please wait 24 hours and make sure not to keep trying launching the game during this 24 hours as it will reset the wait time.
    Urvashi
     
  • for christ sake
    01:33
  • thats not good enough
     
  • I bought the game and have only installed it on 1 computer
     
  • but because of problems with the game I tried to install it 2 times today
    01:34
  •  
    and lastly I also did a clean install of win 10 to rule out that it was some other program or setting bugging this
     
  • Yes that have causes this issue. Now the only way to get this sorted for you is to wait 24 hours. You can also go through EA's official article with same info: https://help.ea.com/en/help/origin/origin/download-and-play-your-games-in-origin/
    01:35
  •  
    If you still have any issues ,you are most welcome to contact us again with Case: “94989418“ I am leaving notes in your case so that you don't have to repeat anything.
    Urvashi
     
  • I have not changed hardware either, but I have done changes in the bios as I wanted to install and try the game on a stock computer so it wasnt the oc causing the no boot in the first place
    01:36
  • You need to open the game that I have paid for! I have paid for early access and because of buggy software and that I had to install multiple times on the same computer you lock me out for 24 hours...!
    01:38
  •  
    I dont need the link you sent me, I know how to downlaod and install games, what I need is access to the game I have paid for
     
  •  
    I can understand why you are feeling this way however I do not want to lie to you here or set any false expectations, the game is working as intended. In this case we cannot make the game playable manually so what you are asking to do now is not a possibility on our end, as blunt as that may sound that's the truth.
    Urvashi
     
    01:39
  • The game has not worked as intended...thats why Im here talking to you
    01:41
  • 01:42
  •  
    please report this to further up in the system
    01:43
  • The official link I have mentioned previously is related to your issue. Please check that carefully and yes this issue is not reported yet. It is working as intended. But we make sure to pass your feedback along to the right team so they can always keep working to give our players the best experience.
    01:46
  •  
    Best wishes. Would there be anything else I could assist you with?
    xxxxxx
     
    01:46
  • You could send me confirmation and data on which computers I have installed the game on
    01:54
  • As I know it has only been installed on one computer
     
  •  
    or 2 if you count a new win install as a second computer
    01:55
  •  
    I apologise, but due to the fact that you are continually requesting something that I have already informed you is not possible, I am afraid that I will have to disconnect this chat in order to aid our customers who need assistance.
    Urvashi
     
  • but then I should still have 3 more valid computers to install it to
     
  • I havent requested this before
     
  • Im sad to say that this is terrible customer service

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