BF2042 mid-game crash on PS5

Hi @JimmyvanZ, 

Are you getting any error codes when the game crashes, or is it just shutting down with no error? 

@EA_Kent When the game shuts down I get the PS5 error-codeCE-108255-1. I already reset my console, though. This has not helped.

Upon opening the BF2042 application again the unknown error code 2:2600/J pops up. 

So far this is al I have encountered. 

Is the only issue now to maybe apply for a replacement console, or can they fix it through a patch/update? 

Hey @JimmyvanZ, 

Thanks for the update! 

Do you mean that you factory reset your PS5? 

@EA_Kent  yes this was a factory reset! Was hopeful it would help but subsequently after recalibrating the BF2042 settings (so not in-match) the game crashed again.. 

Hello, I realized you might help. My ps5 crashes all of the sudden when I play BF2042. Just turns off my ps5 completely and I have to unplug the system just to turn it back on. It repairs itself many times now because of it. Can play a match maybe two but it will crash. I don’t know what to do?

@JimmyvanZ 

Got it, thanks!

Do you have BF2042 installed on an external drive, or is it saved to the drive that was built into the PS5? 

@EA_Kent  it is installed on the built-in drive! I also tried deleting the game data and reinstalling the game entirely, but again without success. To my knowledge I have tried everything possible..

@JimmyvanZ 

Thank you for following up!

In some cases crashes like this can actually point to connectivity issues as well. Do you mind if we try out some connectivity troubleshooting to see if that makes any difference? 

A good place to start out would be with the basic connectivity steps from the EA Help website. If you're still running into crashes after that please let me know. Thanks! 

@EA_Kent I already checked whether connectivity issues were the case, but this unfortunately did not solve the problem ☹️ 

I really feel like there is an internal bug in the game or my hardware just isn't up to par (which I highly doubt because BF2042 is the only game that keeps crashing). 

Any other things that I can try? I feel like I have tried everything possible, though.

Thanks anyway!

@JimmyvanZ 

Thanks for looking into that for me. 

Do you have another PSN ID saved on the same console? If so, what happens if you launch BF2042 through the other account? Does it still crash? I'm curious if this only happens on one specific account.