Forum Discussion

Doc_27_Drumleon's avatar
4 years ago
Solved

Coins purchase bug on PS5

I purchased the 2,400 coins bundle because I planned to buy the 20 levels premium battle pass but, after the purchase, I had no coins.

Money has been taken because I checked, and I have premium pass (the standard one) but I didn’t buy it. I just added coins. And, even if the game somehow “decided on his own” that I wanted to buy battle pass with those coins… where the other coins went?

I want to add that I bought coins from PS Store since the in-game store didn’t load the coin page. Maybe that is the reason?

  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hey, everyone. We're currently investigating this. When we have some news we'll relay that on our official channels. Thanks and apologies for the frustration!

    *** Accepting this as a solution for visibility purposes only ***

64 Replies

  • FCG_MARTIN's avatar
    FCG_MARTIN
    4 years ago
    @FCG_MARTIN I did the IT crowd thing and turned it off an on again. After a restart the coins are now there. Please concider this solved.
  • I have just bought 5000 coins today and yet still no coins also had to unlink my ea account to Xbox so I can get back in the game as it crashed and put me in an infinite loading to server bs and guess what re linked it to same profile only to find my progress reset to 0 everything thanks fix ur crap 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago

    Hi @RRYaNNisBEAST, if you remove your link to your Xbox account it removes your progresses. Never remove your Account links as troubleshooting step. We cant restore that progresses for you.    

    /Atic

  • this is close to actual theft. i recently purchased the ps5 (already have the game for my xbox for a wile) wanted to have an edge since buying it fresh ment id start all over, purchased the 160$ version that stated id get with it a TON of in game currency with the nearly 200$ version of the game. i get through the initial multiplayer bot only game then when its time to get going i go to the store and i see i have a total currency of zero in game dollars… i thought wait mabye i didn’t get the 160$ version mabye i was confused but then went to the ps store recipes and saw i spend 160+ tax on said bundle yet im looking at a whopping ZERO dollars in game currency… so im sure this is just a “bug” but christ almighty, the game has been out for about what, two fkn years now and yall cant get this right? this is literally theft. 

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