Forum Discussion

Araga1Kiwi's avatar
Araga1Kiwi
Seasoned Newcomer
2 days ago
Solved

My account appeal has been over a month and there is still no reply.

My account was appealed in August, and I was told in an email that I only needed to wait 10 days for the review, but until today I am still waiting, which forces me to divert my attention to seek cus...
progress issue
  • Steeve_BF's avatar
    Steeve_BF
    2 days ago

     Hi Araga1Kiwi​ ,

    That does sound frustrating. The EA support team can check on your case for you to ensure it is indeed in the right queue to reach the Terms of Service team ( Regarding issues related to the ban.)
    You can contact them at: https://help.ea.com/en/customer-care/ . Please have your case number handy, and an advisor will review your case as soon as you contact them directly. 

    Have good day,
    Steeve

Steeve_BF's avatar
Steeve_BF
New Ace
2 days ago

 Hi Araga1Kiwi​ ,

That does sound frustrating. The EA support team can check on your case for you to ensure it is indeed in the right queue to reach the Terms of Service team ( Regarding issues related to the ban.)
You can contact them at: https://help.ea.com/en/customer-care/ . Please have your case number handy, and an advisor will review your case as soon as you contact them directly. 

Have good day,
Steeve

Araga1Kiwi's avatar
Araga1Kiwi
Seasoned Newcomer
2 days ago

thanks

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