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Gonzad26's avatar
Gonzad26
4 years ago

Pc randomly crashing mid game

I've found a strange problem. The game isnt's crashing at startup, its mid game random times. When it crashes, it does my screens go kinda dark and artifacty like if im pushing my gpu to its max. Fr...
technical issues
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

@Gonzad26 

Thanks for following up!

When you've got the chance do you mind sharing a DxDiag? For more info on how you can pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 


Thanks again. 

Gonzad26's avatar
Gonzad26
4 years ago

Also this is what it looks like when it crashes the computer. And sometimes it reboots the system. This issue is random and with another games or stress test cant replicate.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Gonzad26 


    Thanks! I appreciate that. 

    Have you checked to see if there might be an update for your BIOS? I've spoken with a few people recently who mentioned that a BIOS update helped with similar issues. 

    • Gonzad26's avatar
      Gonzad26
      4 years ago
      @EA_Kent Yesteday i did so but the problem continues. Today i managed to play 5 rush games and crashed. On Wednesday, i couldn't even play 2 games in a row. It's very random.
      Do you need my dxdiag again since i updated my bios?
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @Gonzad26 

        Thanks for following up! I don't think we need a new DxDiag, but I appreciate you asking. 

        There was something else I was curious about. Have you had the chance to try setting your PC to start in a Clean Boot to test and see if that makes a difference? If there's anything else running that might be connected to the crashes, that could help to get around it. 

        You can find more info on how to set up a Clean Boot over at the EA Help website. Once you've had the chance to give that a shot please let me know how it goes. Thanks! 

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