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samyhd's avatar
samyhd
4 years ago

[PC][Steam] Error 10011 - (Failed to start the game (2))

Hey, I have been having issues with Battlefield 2042 since yesterday (1-2 days so far) by having the game not launch anymore. It felt like it happened out of nowhere as I have not installed any soft...
technical issues
Apocalipz's avatar
Apocalipz
4 years ago

I've been having the same issue for the last week or so, via the EA app. Tried multiple troubleshooting methods and just completed a fresh Windows install and still no success. Failed to start game 🏈, followed by Error 10011.

My game is installed on a seperate drive to my OS though. I will try reinstalling on the OS drive and report back... its the only thing I havent tried so far.

Apocalipz's avatar
Apocalipz
4 years ago

So I uninstalled and then reinstalled on my OS drive.

Then I got error 30005.

I tried again but this time 'run as admin' and it booted to main menu in the game, although didnt have time to play a game and test. 

I've got some jobs to do now but I will try again and confirm when I get home later.

  • samyhd's avatar
    samyhd
    4 years ago
    @Apocalipz Hey, is your steam/origin installed on the OS drive as well? Or just the game?
    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      4 years ago

      Hey everyone @samyhd @Apocalipz @jimcrunchx @OLDMozza666 @Kahuna169 we are still investigating and need some more info from you. 

      Can you close all other programs and disable antivirus/firewalls and try to start Battlefield 2042. If the same issue as above happens can you follow the below steps. 

      Can you collect system logs using Process Monitor, guide on how to here. Make sure that all other programs are closed while doing this (Will help reduce flooding of other data logs). Once you have the results can you Direct Messages me on AHQ with the results and we will get it sent on to the team. 

      Thank you! 

      /Atic 

      • Apocalipz's avatar
        Apocalipz
        4 years ago
        @EA_Atic Haven't got time at the moment but I will try this evening If I can.
    • Apocalipz's avatar
      Apocalipz
      4 years ago
      @samyhd EA launcher on OS as well yes. I've been playing today and it is still working. But something is clearly still effecting my pc after playing unless I force restart. Feels like when it closes down something is still running in the background. The PC won't shutdown normally.

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