Error Matchmaking Failed - June 21, 2023

Update July 4, 2023:

Closed the thread as this was for the June 21st patch. 

If you're having the same issue with the 5.1 patch, please take a look at this thread.

Update June 30, 2023:

Hey everyone, 

I'm glad to hear that your problem has been resolved either through an EA app recovery or game repair via the EA app. 😃

Nevertheless, I would appreciate it if those who encountered the issue during the release of Patch 5.0.1 could kindly assist by sharing their EA app logs and Error IDs. This would greatly help us in identifying and resolving the root cause of the problem, thus preventing its recurrence in the future.

Your cooperation in providing us with EA app logs and EA app Error Reporter IDs would be greatly valued and highly appreciated!

EA app Error Report ID

• Please share an EA app Error Report ID here in the thread. Steps can be found here on how to generate this ID.
  
  • If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".

EA app logs

• Please share logs of the EA app, by either creating a .zip or .rar file of them and adding them to your post,
  • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.

Thanks in advance!

Update: it seems that this is causing the error for most people.

Did you also check if you have the newest patch, 5.0.1, installed?

If you are playing on PC EA app and if the EA app did not offer the patch to you, please make sure to perform an EA app recovery and check if you can download/install the new patch.

Alternatively, try to repair the game via the EA app.

If you do not have the newest patch installed, it's working as intended and matchmaking (for every mode) will fail.