Sony/Playstation refusing refund decision because they are waiting for EA

EDIT: score for support on this forum: 0/10

EA completely avoided answering any questions, or addressing any issues outlined.

Absolutely useless.

Mod marked accepted solution themselves that does not solve or address anything.

All the issues remain, and EA has failed to even acknowledge the issues I'm facing with this game.

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Under the Consumer Guarantee section of the Australian Consumer Law I am afforded a guarantee of quality for products purchased, and the right to a refund if these conditions are not met or cannot be resolved in a reasonable amount of time - I think 4 months more than qualifies in this case as EA/Dice have not even acknowledged many of these issues, let alone resolved them or even given an estimate.

www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

I've requested a refund from Sony/Playstation on Jan 31 and they have not progressed my case as they stated they have raised these issues with the Publisher - this would be EA. Email screenshot attached.

Can you get your act together, confirm with Sony that your game is a faulty buggy mess so I can get my refund?

Here's the state of my game last I've attempted to play it:

- constant graphical issues, flashing, missing weapons/invisible players, sometimes game will start with majority of screen white and black lines preventing the match from being played as you can't see anything other than "noise" on the screen

- game starts and does not have any weapons to chose from referred to by many as the "empty loadout bug", shooting is the primary mechanic so this is a major fault

- game constantly loses customisation settings for weapons, vehicles, and specialists. These settings keep reverting to the defaults interfering with the ability to play the game

- constant glitched with map where friendly unit markers completely disappear, causing the inability to deploy on your squad mates, or where the actions is - this is compounded with the inability to communicate with your squad mates due to lack of in-game voice communication

- repeated game crashes in middle of game, get kicked back to the playstation menu with no ability to resume or rejoin game

- repeated "unable to load persistence data" errors for months when attempting to join game or start the application itself

- bullets inconsistently or do not register on target - this is the primary mechanic of the game

- melee actions not registering/trigerring

- unable to revive players at times, revive action not registering

- players clipping through walls, inside buildings, shooting from underneath the map

- vehicles climbing vertical surfaces - going up sides of buildings

- Game falsely advertised experience and weapon mastery as being able to be earned in all game modes - this is not true, no weapon unlocks in portal, limited progress in single player: "you’ll be levelling up and unlocking new weapons, gadgets, and cosmetics no matter which mode you’re playing" https://www.ea.com/en-au/games/battlefield/battlefield-2042/news/battlefield-briefing-get-ready-for-launch

- unable to join majority of games, with and without cross-play. Game advertised to have AI players so players can always find a game and play,

- paid for "year one pass" - still not getting the content 4 months later (Recently announced that this has been delayed to US Summer... That's June, July? 7-8 months after the game has launched)

- inability to play with friends on PS4 and Xbox One as advertised

- claim of "players will be given the services and evolution they have come to expect from modern multiplayer games, all aimed at keeping the community playing together for years to come." This is far from the truth - refer to twitter, reddit, ea help forums, valve and other game reviews

CM edit: removed use of capslock.