Forum Discussion
I refundet the purchase of BF 2042 after Support Case. Sorry but this is something I'm not going to support with my money. If I buy a game I want to play it on whatever machine I like and not wait 24h after installing on a new computer.
Conversation Chat Transcript:
Premjeet (12.11.2021, 23:39:01): The error message that you're seeing can happen if the game has been installed on multiple systems, or you've made such changes to your system (hardware related) that that Origin doesn't recognize it anymore.
Premjeet (12.11.2021, 23:39:08): All you can do now is wait until the cooldown period wears off. Please do not try to launch or install the game on additional systems in the meantime.
marco (12.11.2021, 23:39:39): hmm so I cant play on my laptop and desktop?
Premjeet (12.11.2021, 23:39:45): So please wait for a full 24 hours system cooldown period without installing or launching the game on additional computers in themeantime.
marco (12.11.2021, 23:39:48): How long is that period?
Premjeet (12.11.2021, 23:39:50): the meantime*
marco (12.11.2021, 23:40:00): ok thats a bummer
marco (12.11.2021, 23:40:52): Why is that? I have a Dekstop at my girlfriends home, one in m flat and a laptop for on the way. In past it was no issue to play. That means I need to buy a version for each device?
marco (12.11.2021, 23:41:21): Its only one accout and only me playing on those computers but yes I use multiple of them.
Premjeet (12.11.2021, 23:42:00): Well, this is a system generated error and we can't do much in this.
Premjeet (12.11.2021, 23:42:20): You will need to wait for the system cooldown period to fix the error automatically.
marco (12.11.2021, 23:42:44): Yeah but the system is made by EA isn't it? It's not some kind of gov enforced rule so your system your responsibility to fix that. I guess I'm not the only person with more than one device?!?
Premjeet (12.11.2021, 23:42:55): As I mentioned above that the error message that you're seeing can happen if the game has been installed on multiple systems, or you've made such changes to your system (hardware related) that that Origin doesn't recognize it anymore.
Premjeet (12.11.2021, 23:43:06): All you can do now is wait until the cooldown period wears off. Please do not try to launch or install the game on additional systems in the meantime.
Premjeet (12.11.2021, 23:43:13): Hope you would understand.
marco (12.11.2021, 23:43:14): Can I get a refund ?
marco (12.11.2021, 23:43:25): sorry no way that is going to work for me in future
marco (12.11.2021, 23:43:39): Everytime I want to play on another machine waiting 24h is not an option
Premjeet (12.11.2021, 23:43:57): Okay, let me check the refund option for you.
Premjeet (12.11.2021, 23:44:55): Thanks for waiting.
Premjeet (12.11.2021, 23:45:30): You would be glad to know that I have successfully processed a refund for this game purchase. It will take 7–10 business days for the refund to process, depending on the payment method.
Premjeet (12.11.2021, 23:45:48): Would there be anything else apart from this concern I can help you with?
marco (12.11.2021, 23:46:23): ok thanks... Why does this stupid 24h rule exits. Thank you nothing more guess in future i buy on steam.
Premjeet (12.11.2021, 23:47:35): I completely understand your concern, however, I already shared the root cause of this system generated error and this is working as intended.
Premjeet (12.11.2021, 23:47:42): Thanks for being so understanding and patient.
Premjeet (12.11.2021, 23:47:51): You have been excellent throughout the chat session. Really appreciated. Thank you for contacting EA Help. Please do take care and stay safe, Marco.
- 4 years ago
And i did get this error without using others devices. I was Just trying to load the game in the same PC!! WTF EA
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