Forum Discussion

bzzzzzzzookah's avatar
4 years ago

Trial expire but I own the game

Product: Battlefield 2042
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Battlefield 2042
Please select your region North America
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm) 13/11/2021
Summarize your bug Every time I try to get passed the menu screen to play it says your trial has ended meanwhile I bought the game last night and now I can’t even play it I’ve uninstalled it and reinstalled it and nothing has changed it keeps saying trial has expired over and over I go to the store and it says you own this game I got the early access and everything and cannot get passed the menu screen this is extremely frustrating
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start a trial buy the game mid way through the trial let the trial expire
What happens when the bug occurs? It says trial has expired and I can’t play
What should be happening instead? I should be put into the screen after the menu

Games broken 

13 Replies

Featured Places