Community ManagerHey all.
Fear not, we did not abandon you. The weekend got in between and I have escalated this further so it can be investigated hopefully.
Unfortunately, it seems like none of our basic or advanced network troubleshooting steps has solved the issue for you, which is very unfortunate indeed.
Can I ask you to report the error codes that you're seeing when you're on the "Can't connect to the EA servers" screen if you see any?
So far is have noticed that it is 1:4688822970:1502I:-891751198O:0B and 1:4688822970:100J:1004G, is there anything else that you are getting when you get the splash screen?
Edit: I would also like to ask you something fairly strange. Do you maybe know if you have a dynamic or static public IP from your Interner Provider? If you are on a dynamic IP, can you check if turning off your router/modem for 20 minutes and turning it back on again changes the IP for you and if you can connect? You can check your public IP via sites such as https://whatismyipaddress.com/.
(Please do not post your IPs here)
I'm gonna try this once I get home this afternoon.
Thank you for not forgetting us!
