Forum Discussion

Kammiiii's avatar
Kammiiii
9 months ago

Unable to connect to the EA servers, Battlefield 2042

Can somebody help me I'm getting randomly disconnected after playing BF 2042 for 10 to 15 minutes, it saying thats is unable to connect to the EA servers, I verified my game files and I did everthing...
technical issues
AntiCheatWard's avatar
AntiCheatWard
Seasoned Scout
9 months ago
@Kammiiii

Hi Kammiiii, I'm here from the EA anticheat team.

The disconnect reason you're experiencing is because, for some reason, EA anticheat on your machine isn't communicating with our backend so the game exits out to prevent players from playing without anti-cheat.

Can you let me know if you've got any firewall rules in place that would block the network traffic?

Can you open up Powershell and let me know if you can reach our network?

Should simply be: curl https://eaanticheat.ac.ea.com.

Thanks!
CLOWNVID-19's avatar
CLOWNVID-19
9 months ago

@AntiCheatWardHi there! I'm also having the same issue and I've ran the command and got OK as response.
I have no firewall rules that are blocking the services.

  • AntiCheatWard's avatar
    AntiCheatWard
    Seasoned Scout
    9 months ago
    @CLOWNVID-19

    If you navigate to C:\Program Files\EA\AC on your machine, right click the file that says EAAntiCheat.GameService.exe.

    Go to Properties, and in this new window, click on the Details tab.

    What does it show there? A picture can suffice, or you can just list out what it's got listed for Product version, should look like a "0.0.123456" type field.
    • CLOWNVID-19's avatar
      CLOWNVID-19
      9 months ago

      Here you go sir


      • AntiCheatWard's avatar
        AntiCheatWard
        Seasoned Scout
        9 months ago
        @CLOWNVID-19

        Assuming you're launching from EA app:
        1. On the Battlefield 2042 game page, click Manage, then View Properties
        2. In this small window, there's a text box that says "Advanced Launch options"
        3. Add in the following information, without quotes:

        --traceid 20240603_clownvid19

        4. I'll take a look at our telemetry afterwards to see if anything comes across. I don't see anything for you in our data based on your EA account information you're posting to the forums with, so it's really odd.

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