📢EA ARE BREAKING THE LAW📢
EA are breaking the law. If you believe EA has unfairly banned your account and has failed to provide any evidence to justify the decision, the templates below are designed to help you submit formal complaints in the UK, EU, and US. You may need to adjust certain details to match your specific situation, but these letters provide a strong foundation based on current consumer protection laws.
I hope this helps anyone who has been banned despite playing legitimately and is simply trying to obtain a fair and transparent resolution.
Wishing you all the best, and hoping everyone affected gets the outcome they deserve.
🇬🇧 1) UK – Letter for Citizens Advice (who then pass to Trading Standards)
To:
Citizens Advice Consumer Service
(For referral to Trading Standards)
https://www.citizensadvice.org.uk/consumer/
Subject: Complaint Regarding EA’s Removal of Paid Digital Services Without Evidence
Dear Citizens Advice,
I am requesting assistance in raising a consumer complaint against Electronic Arts Ltd., whose UK address is:
Electronic Arts Ltd.
Onslow House, Onslow Street
Guildford, GU1 4TN
United Kingdom
On 24 November 2025, Electronic Arts (EA) permanently banned my account, which resulted in the removal of access to the core paid functionality of Battlefield 6 — specifically, its online multiplayer component. This permanently restricts access to a substantial part of the product that I paid for.
EA will provide a general explanation for the ban but refuses to provide any evidence supporting it, despite repeated requests.
Under the Consumer Rights Act 2015, digital content must:
be as described,
be fit for purpose,
remain accessible for a reasonable period, and
conform to the contract.
By removing essential functionality without evidence or remedy, EA has failed to supply the digital content as contracted and is therefore in breach of consumer law.
I am seeking one of the following remedies:
1. Restoration of access to the paid digital service; or
2. A refund for digital content that is no longer being supplied.
I have attached (or can provide) copies of correspondence, purchase receipts, and EA’s refusal to provide evidence.
I request that this matter be assessed and referred to Trading Standards for investigation.
Thank you for your assistance.
Sincerely,
[Your Name]
[Address]
[Email]
[Phone]
🇬🇧 2) Direct Letter to Trading Standards (if sending via your local authority)
To:
Trading Standards (via Local Authority)
[Insert your local council’s Trading Standards department]
United Kingdom
Subject: Formal Complaint – Digital Content Not Supplied as Contracted by Electronic Arts Ltd.
Dear Trading Standards Officer,
I am writing to request an investigation into Electronic Arts Ltd. (“EA”) in connection with a breach of the UK Consumer Rights Act 2015 relating to the supply of digital content.
Business details:
Electronic Arts Ltd.
Onslow House, Onslow Street
Guildford, GU1 4TN
United Kingdom
On 24 November 2025, EA permanently banned my account, removing access to the essential and paid-for online multiplayer portion of Battlefield 6. EA provided a generic explanation for this decision but has refused to provide any evidence of wrongdoing, despite multiple requests.
This behaviour raises several consumer protection concerns:
Denial of access to paid digital services
Lack of transparency in enforcement decisions
Failure to supply digital content as described and for a reasonable time
Refusal to provide evidence to support a claim that affects a customer’s contractual rights
Under the Consumer Rights Act 2015, digital content must remain available, conform to the description provided at purchase, and be fit for purpose. EA’s actions amount to a lack of conformity with the contract.
I am seeking:
reinstatement of the paid digital service or
a refund due to EA’s failure to supply the contracted service.
I can supply all relevant evidence, correspondence, and account history upon request.
Thank you for reviewing this matter. I request that Trading Standards consider investigating EA’s handling of digital content and consumer rights.
Kind regards,
[Your Name]
[Address]
[Email]
[Phone]
🇺🇸 3) Official-Style FTC Complaint Text
(For https://reportfraud.ftc.gov/ or https://consumercomplaints.fcc.gov/ depending on category)
Subject: Complaint Regarding Denial of Paid Digital Services Without Evidence – Electronic Arts Inc.
Business Information:
Electronic Arts Inc.
209 Redwood Shores Parkway
Redwood City, CA 94065
USA
Complaint Description:
I am filing a complaint regarding Electronic Arts Inc. (EA) for removing access to paid digital services without evidence, transparency, or remedy.
On 24 November 2025, EA permanently banned my user account and removed my access to the online multiplayer services included with the game Battlefield 6. This online component is a core part of the product I purchased.
EA provided only a generic explanation for the ban and has refused to provide any evidence supporting the claim, despite repeated requests. As a result, I have been denied access to a service I paid for, without justification or adequate dispute resolution.
This raises concerns regarding:
Denial of access to purchased digital services
Lack of transparency in enforcement
Unfair business practices
Failure to provide digital content as advertised
Consumers being locked out of paid content without cause
I am seeking:
1. Restoration of access to the paid digital services; or
2. A full refund for the product, as the primary service is being withheld.
I can provide all correspondence with EA, purchase proof, and ban notifications upon request.
Consumer Information:
[Your Name]
[Address]
[Email]
[Phone]
Thank you for reviewing this complaint.
🇪🇺 EU – Formal ECC Complaint Letter (Copy & Paste)
To:
European Consumer Centre (ECC-Net)
[Insert your country’s ECC contact email or form link]
Subject: Formal Consumer Complaint – Electronic Arts’ Failure to Supply Digital Content as Required Under EU Law
Dear European Consumer Centre,
I am submitting a formal complaint regarding Electronic Arts for failing to provide the digital content and services I purchased, in breach of EU consumer protection law.
Business Details (EU Operations):
Electronic Arts Swiss Sàrl
Place du Molard 8
1204 Geneva
Switzerland
(For completeness also connected to:
Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065, USA.)
Summary of the Issue
I purchased access to the digital content and online multiplayer services of Battlefield 6.
On 24 November 2025, Electronic Arts (EA) permanently banned my account, removing access to the primary and essential functionality of the product: online multiplayer gameplay.
EA provided only a generic explanation (for example, claiming a violation of rules), but refuses to provide any evidence to support their decision despite multiple requests. No meaningful justification or investigation has been provided.
As a result, the digital content is no longer supplied as agreed at the time of purchase.
Violation of EU Law
Under Directive (EU) 2019/770 on digital content and digital services, suppliers must:
ensure the digital service matches the contract;
Notify and justify any restriction of access;
provide conformity for the duration of the service;
offer remedies when digital content becomes unavailable or restricted without valid justification.
EA’s actions violate these obligations because:
1. They removed essential paid functionality.
2. They refuse to provide evidence to justify the restriction.
3. They offer no repair, reinstatement, or refund.
4. They unilaterally altered access to a service already paid for.
Therefore, the digital content does not conform to the contract, giving me the right to consumer remedies under EU law.
What I Am Requesting
I respectfully request ECC assistance in obtaining one of the following outcomes:
1. Restoration of access to the digital service that I paid for, OR
2. A full refund, as EA is no longer supplying the service in accordance with the contract.
I am attempting to resolve this matter amicably but EA has not cooperated.
Supporting Evidence Available
I can provide:
Proof of purchase
Correspondence with EA
Ban notification
EA’s refusal to provide evidence
Timeline and logs of attempted resolution
I request that ECC-Net contact Electronic Arts on my behalf and assist in securing a lawful consumer remedy.
Thank you for your time and support.
Sincerely,
[Your Name]
[Address]
[Country]
[Email]
[Phone]
