I also purchased the bundle through Steam. I received part of the content, but the coins were not credited. I contacted EA Support, and after four hours of communication — during which several different support agents replied to me — I was told to “wait 24 hours and check if the coins appear.”
I waited 24 hours, but nothing changed. I contacted support again, and after two more hours of conversation, I received this response:
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Hello there,
Thank you for keeping in touch with EA regarding your missing Battlefield Coins from your purchase for Battlefield 6.
After checking, I regret to inform you that we found no record of your purchase on this account.
Hope this clears things up. We sincerely thank you for taking the time to raise this concern. If you have other questions or concerns, please do not hesitate to contact EA by creating a new case and we'll gladly assist you.
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Could you please tell me — is this really a normal response after spending money and not receiving the full in-game content I paid for?
Same here
I bought 1,100coins on ea and i got the game on steam and didnt get the coins in game after a few conversation they said that i dont have any purchase on the account then i sent them a pic about the order summary and the order history then i waited to pass the 24 hours and still no fix about the issue. After every reply i get a new assistant and not getting forward
