According to Consumers Defense Code, since EA removed bots, you can ask a refund anytime! They removed a feature that was previously in the game, which made people buy the game for that reason! Since they removed it, you can ask your money back!
If EA wont learn, maybe their pocket could feel something!
Here in the states, if you purchased on Steam and have more than 2 hours play time they will not refund for this issue. I have tried over and over again and was actually threatened by Steam support to be banned if I continued to ask (I had asked 3 or 4 times explaining that they changed the game AFTER my 2 hour window). They're crooks.
Good luck getting your money back from Steam, if you're one of us who purchased within the first week and had the game changed by EA/Dice after your 2 hour play-time window.
This is what you get with a "game as a service" model which can change the original code of the game at any point in the future instead of a gold retail release for a product that does not change after release other than to add dlc expansions. Bad idea for the consumer, but the digital Steam platform and super fast internet speeds these days makes it so easy to do for the developers.
Steam needs new policies in place to help protect consumers, especially in the U.S., instead of protecting their contractual agreements with their game publishers.
Like a 30 day return policy to be used in cases when advertised or promoted features get removed shortly after release. That 2 hour window policy is clearly not suitable to protect consumers against this sort of bait/switch tactic used by developers/publishers.
I tried the same, Was considering going through my bank to get the refund but then Steam would take action against my account which I have invested a lot of money and multiple years building up my catalogue.
For now, I have just gave up on Battlefield. If enough of us just stop playing then they would likely revert the change because EA is a greedy corporation that LOVES money and by alienating a sizeable chunk of their player-base they are losing out on future battle pass and future item store sales which is not ideal for a live service game.
as of writing this BF6 has dropped from 747,440 players at launch to 271,307 on the 24 hour peak on steam alone and I would imagine the console player count has dropped with both the launch of COD and the nerf to aim assist.
As a devout PvE player I have also gone over to the new Black ops 7 as my interest there is in the new End-game coop mode...I'm having alot of fun with that now, instead of spending all my time aggravating over how I'm being **bleep** & bullied in BF6 by Dice/EA/Steam.
in fact, after only my first couple of hours of playing with it I've already begun leveling up and have unlocked several new weapons and camo's...all while playing against the bots, not PvP! If the BF6 team continues their silence on this matter I may well end up just deleting that game as it's not worth the space on my dive considering there's no word from them regarding any intent to change things back anytime soon.
Waiting for Glory to the Heroes👍🏻
I'm in the Netherlands and I have the game through EA itself..same result. No refund for you.
EA (or Steam) terms and conditions do not override local consumer laws. Suggest you check with your local/EU consumer protection bureau.
I bought the game on PS5. They originally denied me my refund because Sony has strict refund policies and it had been 3 months since i bought it + I had played it for 20 hours or so. But, I replied back and said it was a case of misleading/false advertisement, this escalated the case, and they asked for my discussion with EA - I provided screenshots, a few days later, I got my full refund for the game.
If you bought it through EA and they refuse to give you a refund, take screenshots of the entire conversation and screenshot anything that can prove the misleading/false advertisement, and then file a chargeback with your bank. EA legally cannot deny this if you have evidence proving you're right. EA's policies are not above the law.
At least we can make sure that we won't buy anything from EA, and such reputational damage will "pay off" in the long term.
Thats the bait and switch.. they said we can play how we want. So they let us play for hours like we wanted. Then took it away. Since we played those two hours we cant get refunds.
