To all Battlefield players,
After 12 years of playing this franchise, I’m truly heartbroken.
My account was falsely banned along with three friends at an internet café due to a system false positive. I’ve appealed four times, but every response is just an automated template, and my tickets get closed immediately with zero human review.
I’m completely innocent, but there’s nothing I can do.
If you’re thinking about getting into Battlefield, I sincerely suggest you stay away. Once you get wrongfully banned, you get zero support, no justice, and no second chance.
I’m done with Battlefield for good. I won’t be coming back.
CM title edit
Community ManagerI get why this feels frustrating, but there’s an important detail here that might explain what happened.
Playing from an internet café can be risky when it comes to anti-cheat systems. Those machines are shared, and you don’t really know what’s been installed, run in the background, or even left behind by previous users. Anything from injected software to modified system files can trigger detections -- even if you personally did nothing wrong.
That doesn’t automatically mean the ban is correct, but it does make the situation harder to verify from the outside, since the system flags the environment, not just the player.
If you haven’t already, it’s worth including that context (internet café, shared PCs, multiple affected accounts) clearly in your appeal, as it’s a key factor support would consider when reviewing cases like this.
At the very least, this is a good reminder for others: playing on unmanaged/shared systems carries a real risk with anti-cheat protections.
