170 Days Without Paid Season 2 Battlefield Pro Content – EA Keeps Closing Cases

On May 10, 2026, I purchased Season 2 Battlefield Pro for €24.99 on Steam. I deliberately bought it late in the season to use the included tier skips to unlock the remaining Battle Pass rewards.

If the tier skips had worked correctly, I should have received all remaining rewards at the time of purchase. Instead, the final 9 Battle Pass rewards and the Season 2 badge are still missing.

EA previously confirmed that my case was being investigated and that I qualified for the missing content because I had provided proof of purchase. However, the issue was never resolved. I was later asked to provide the evidence again, only for another support agent to reject it without clearly explaining why.

Several support cases have been closed without a resolution, despite the evidence and previous confirmation.

What I am asking for:

Deliver the missing 9 Battle Pass rewards and the Season 2 badge.

Explain why the previous investigation never resulted in a resolution.

It has now been 170 days since my purchase. I have provided evidence and repeatedly contacted support, yet I still do not have everything I paid for.

Can an EA Community Manager help escalate this case and ensure it receives an actual resolution, rather than another closure without an explanation?