Community ManagerHi there. Unfortunately, you're not able to speak with someone about the ban. The best you can do is submit a dispute by following the instructions in this article.
Yeah I would love to do that except the ban covers the forums which is why I had to make another account to post on this subject. Why is there almost ZERO customer service on a $70 game? I would love to just send an email and get this taken care of but instead I have to jump through hoops and deal with AI not even looking into the case. Meanwhile I actively reported usernames and chat with slurs and inappropriate talking points just to get “we did not seek action “ but I get a game ban for my play style due to spam reports.
Community ManagerYou shouldn't be banned from the forums for a ban you received in a game. Most likely, there's a different reason for the forums ban. Ban disputes are not submitted through the forums. That needs to be done through our help site. You can do that with the link I gave previously. Follow the instructions for using the webform.
I got a full EA account ban for a username which includes the forums. Again I would like to get this resolved instead of waiting over a week for a generic response that no one looked into.
Community ManagerSend me a private message so I can look into your forums ban. I can't help with the game ban though.
