Community ManagerHi there. Unfortunately, you're not able to speak with someone about the ban. The best you can do is submit a dispute by following the instructions in this article.
I have also gone through the only available channels in that link for the first ban and second one with an updated username with multiple messages just to get a generic AI response and no ban lifted or altered the fact you guys are permanently banning people for usernames on again a $70 game is wild I’ve been able to use the same username on Roblox and Fortnite to play with my kid seems to be fine with a children’s game but not for a rated M title it’s wild work and again I’ve been using it for 20+ years and I’ve NEVER been banned seems like you guys should be focused on cheaters and poor game quality instead of gamer tags that are allowed on all respective platforms that EA agreed to their TOS to put their game on their platform.
Community ManagerWhile the response is a form, the investigation is performed by a human. Again, we can't help with bans over the forums. You'll need to submit another dispute so ToS can perform another investigation.
