We can't talk to the terms of service team. They just give the exact same copy pasted response to everyone with no way to live chat or correspond with an actual human being to discuss the issue. Then customer service on live chat just tells you to talk to the terms of service team, it's an endless loop.
VermilionTomb Yes, that's correct, I'm afraid. Their ToS team only correspond over email, so you can't contact them in any other way, and will use set-text when responding for consistency. However, all appeals are reviewed by members of their team.
EA Help are also unable to handle bans and can only initiate the appeal process on behalf of users. This is why they have directed you and others back to ToS.
