Battlefield 6 Account Restricted - Platform Entitlement Bug?

INFO – Marked As Solution For Visibility

Hi everyone,

We’re looking to gather more information about the “Account Restricted” error some players are encountering. It appears that this can occur in two different scenarios, both related to missing or potentially corrupted entitlements on the platform where the error occurs.

Scenario 1 - Console + EA app
This scenario involves accounts that own the game on console and also play via the EA App.

Scenario 2 - EA app + Steam (REDSEC)
In this scenario, players may own the base game on the EA app and have REDSEC registered on Steam.
What we need more clarity on is which platform is showing the restriction in this case, as reports differ (e.g., the base game on the EA app is restricted, while REDSEC is working on Steam, or vice versa).

‼️ What We Need From You
To help us better understand Scenario 2, please share the following details if you are experiencing the error:

• Which platform(s) do you own the base game on
• Which platform did you register REDSEC on
• Which platform shows the “Account Restricted” message
• Whether the other platform still works normally
• Roughly when you first saw the issue

If you’re able to, please reply directly to this post by clicking the Reply button on this post. This keeps your info neatly organised and makes it much easier for us (and the studio) to track everything. Please avoid replying to the original post or posting at the bottom of the thread, as this makes it harder for everyone to follow the conversation.

Note
You can continue earning progress on whichever platform is not restricted, and that progress will still count.

Thank you in advance to everyone who provides information -- it’s very helpful.