Forum Discussion

Seasoned Adventurer

4 months ago

Battlefield 6 connects to Chile servers instead of U.S. East

TLDR: I live in Maryland USA but Battlefield 6 keeps routing me to the Santiago Chile data center every time I launch the game. It causes constant connection issues and high ping. I have done every p...

lag

steam

EA_Shepard

Community Manager

3 months ago

Marked as resolved for visibility purposes only. We are currently investigating!

Hey, folks

Thanks for taking the time to let us know that the servers are connecting to different locations. We appreciate all the info you posted. Can we get the following from you so that we can pass it along to the team to have a look at?

EA ID:
Steam ID:
Platform:
Which console generation do you have? (NA if on PC)
What is your Gamertag/PSN ID?
Date/time issue occurred?
What type of issue do you have? Server connection issues, Lag/Latency, etc
Summarize your bug: Be as specific as you can
In which mode and or map has this happened?
ISP name:
Your Current Region:

Update: Thank you, everyone, for the information you have provided. Can you hop in the game, make the following changes, and snag a screenshot for us?

Pause the Game
Click on Options or the Gear icon in the upper right corner.
Scroll down to System and click the network section.
Click on Modify Network Graph.
Click Edit.
Turn on Network Widgets.
Change Show Performance Bar to Always.
Go back in-game, take a screengrab of the entire screen, including the bar up top.

Once you have your capture, the easiest way to update this is to edit your post and insert the screenshot of your game. We appreciate all of your fast replies on this one!

Cheers

TUBBYSEASTAR

Seasoned Adventurer

3 months ago

EA ID: TUBBYSEASTAR
Steam ID: tubbyseastar
Platform: PC – Steam
ISP: Verizon Fios
Location: Maryland, USA
Date/Time Issue Began: First Open Beta Weekend and continuing through launch

Summary:
Battlefield 6 keeps assigning my account to the Santiago, Chile data center. The tenancy string shown in-game is PROD_DEFAULT-SANTIAGO-COMMON. I live in Maryland, USA, and multiple lookup sites confirm my IP geolocation is US-East. Because I am routed to Santiago, every official matchmaking server I join has high latency, constant orange connection icons, rubber-banding, and severe desync. This makes the game nearly unplayable and prevents me from playing with my US friends without connection problems.

Where it happens:
All official large modes, including Conquest, Breakthrough, and Escalation.

Troubleshooting already done:
I verified game files in both Steam and the EA App. I cleared the EA App cache and Windows DNS cache. I flushed and renewed my IP configuration. I tested with VPNs, firewalls, and overlays disabled. I also tried different routers and networks. I reinstalled Battlefield 6 and the EA App. None of these steps changed the behavior.

What I believe is wrong:
This appears to be a backend tenancy misassignment. My account is repeatedly placed into the Santiago tenant instead of a US-East tenant. My understanding is that US players near me are typically assigned to US-East or IAD tenancy.

Requested action:
Please review my account’s data center tenancy and reset or reassign it to a US-East data center so matchmaking uses nearby servers. I am located in Maryland, USA, and should not be tied to Santiago, Chile.