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iced6feetunder's avatar
iced6feetunder
Seasoned Newcomer
2 months ago

Can't submit support request

charged 3 times to many for useing paypal 

paypal didnt work got error  but still got charged for it

used visa it worked 

cant submit support request   submit button does nothing all boxes filled out right

5 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey iced6feetunder​, Could you try opening the website in an incognito tab or a different browser and see if that lets you submit your case? Sometimes that helps clear up the issue. 

  • iced6feetunder's avatar
    iced6feetunder
    Seasoned Newcomer
    2 months ago

    just tryed microsoft edge  it  is the same cant use submit button

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Does it help if you change the product category to something else? Also check if you already have any open cases https://help.ea.com/en/help-my-cases/

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Are you also sure that the attachment does not exceed the maximum size, just in case it's too big? Do you also use an active firewall, scanner, or antivirus that could block similar websites? Are you able to test it on a different PC? 

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