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Baza_th's avatar
Baza_th
Newcomer
19 hours ago

Connection Failed 0:66003S:4688822970:0B + Unable to Submit Support Ticket

Hello,


I’m getting a connection error when trying to launch the game. The message says:
"Connection Failed – Unable to connect to the EA servers. Please check your Internet connection, make sure the Platform Client is online and try again."
Error code: 0:66003S:4688822970:0B
My internet connection is working properly. Other online services and games connect without any issues. I have already tried:
Restarting the game
Restarting the PC/console
Restarting the router
Checking that the EA App is online

The issue still persists.

Additionally, I’m unable to create a support ticket on the EA Help website. After I fill out the form and press Submit, the ticket does not appear in my case history. It looks like the submission is not being registered.

Could you please advise:

What this specific error code means
How to resolve the connection issue
Why support tickets are not being created in my account

Thank you.

3 Replies

  • Tothka144's avatar
    Tothka144
    Seasoned Newcomer
    3 hours ago

    I have the exact same issue and the same error code ever since the update was released.
    I’ve tried everything too — reinstalling the game, restarting the router, using Google DNS, a VPN, a Wi-Fi hotspot, etc. — but the problem still persists.
    Have you managed to figure anything out since then?

    I bought the game a few days ago, and it’s ridiculous that I can’t even use it properly.

     

  • I'm having the same issue ever since I upgraded to am5 I created the support case and they told me to come to fourms and basically figure it out. I have tried everything I could find and it will not work on my PC even on different networks, firewall rules, opening ports, running as admin, clearing cache, confirming bios settings. I'm so glad I created a support case after explaining fourms has no solution and yet they point me back to here.

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