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xkevan20's avatar
xkevan20
Seasoned Newcomer
23 hours ago

Crashing During "Compiling Shaders"

The game loads up and reached "compiling shaders" it goes to about 35% and then immediately crashes.

I have tried:

  1. Updating drivers
  2. Restarting router
  3. Changing networks
  4. Changing DNS
  5. Verified game files on Steam
  6. Uninstalled and reinstalled the game
  7. Cleared steam and system cache

 

2 Replies

  • xkevan20's avatar
    xkevan20
    Seasoned Newcomer
    23 hours ago

    Contacted EA, they are aware of the issue and are working on a fix. No eta on fix.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    xkevan20​ 

    A couple of troubleshooting steps below. Please note this is not a 100% fix and you may need to go through this process a few times.

    Run DISM

    1. Press Start.
    2. Type cmd.
    3. Right-click Command Prompt and choose Run as administrator.
    4. If prompted by User Account Control, click Yes.
    5. Copy and paste the following command, then press Enter: DISM /Online /Cleanup-Image /RestoreHealth

          6. Wait for it to complete. This can take 10–30 minutes depending on the system. Do not close the window, even if it appears to pause.

    Once DISM has finished:

    1. In the same Administrator Command Prompt window, run: sfc /scannow
    2. Wait until the scan reaches 100%.

     

    Let us know how this goes for you. Thank you. EA_Barry.

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