Error Code 0:85011S

I’ve been getting this issue daily around 6-8pm onwards where the game will kick me out to the Xbox menu and when I go to launch it again it gives me these errors. 

sometimes later in the evening it will start working again. I’ve tried everything from clearing cache, alternate MAC address, lowering firewall, power cycling. You name it I’ve done it and figured it simply is nothing to do with my set up in my end. Internet is great and works with everything else at home.

the first error is “unknown error” and the second is “network disconnected”, see attachments.

if I don’t get support within 24 hours of this message to rectify this problem,  I’ll request an immediate refund of the game and all add ons purchased since started playing it. If I can’t play a game I’ve put hours and money into then a refund is fair and reasonable from EA.

(cm edit updated title for vis)