Forum Discussion
This is more of response to my previous post that I cannot find anymore.
Crashing after splash screen started about 2.5 months ago when I had motherboard sent in for repair.
So following results I found online for issue I did checked drivers, updated windows and removed and reinstalled the anti-cheat and did a clean boot with no luck. Deciding it was a deal with secure boot issue because of the bios reflash, I reinstalled Windows and then installed installed drivers and the game with a mild success as in it ran only once and only for about 5 minutes and then stopped working again and back to the same problem. So I decided to format the drive and redo everything, it ended up doing the same thing. Now the only difference between when it was working and now was maybe the version of Windows that was initially installed, when I had no issues with the game it was from the base version or 22h2 version and this last time it was 25h2 but that shouldn't make a difference if the game requires Windows to be updated I would think initially but I could be way wrong on this.
But this response is now due to an email I received asking me to run some more steps.
- Remove and reinstall anti-cheat as admin: This was done and system rebooted before testing again with no effect on game, still crashes with same event id of 7034 in event viewer.
- Disable conflicting software: There should not be any as there was only drivers, widows updates and EA and it still has the same issue but I did stop any startup that I have installed since I reinstalled Windows and I don't have my usual software running which did work with the game before all of this started.
- Run a clean boot: Well the problem here is that a true clean boot also prevents the EA app from launching and vice versa the game as well so it had to be modified to allow for the EA app to run and it still did not resolve the issue.
- Repair Windows system files with the commands SFC /SCANNOW and DISM /Online /Cleanup-Image /RestoreHealth: These commands completed with nothing detected wrong or nothing to fix
- Reinstall GPU drivers: The GPU driver are the latest and have not been updated since last install but I did do a clean install again anyways just to try it to see if it had any effect but no go.
Now a week ago, I decided to remove and reinstall the game, I was able to get into the game for about two to three minutes and then I quit out to install the multiplayer part but on accident I launched the game again, it now failed again just as before with the re-install of the game.
Any help would be nice.
I have also gathered dxdiag before and after the steps above.
I've followed the steps here:
Game Crashes After Anticheat Splash Screen | EA Forums - 13428856Game Crashes After Anticheat Splash Screen | EA Forums - 13428856
I've reinstalled EA AC
I've created exploit exceptions for both BF6 & the AC service
I've logged a support ticket that's hit a wall: 248731113
Requested info from the linked forum post above:
Platform: Steam
EA ID: P3wP3w_no_QQ (I think?)
Steam ID: Ebola_One
Date/time issue occurred? First started 7th of June after a small patch delivered via Steam (~280MB) I last played roughly a week prior.
What type of issue do you have? Game will not start - I get the splash screen and 10-15 seconds later the splash closes and the game doesn't start, Steam updates the Play button back to Play.
Event in the Event log:
The game bf6.exe exited unexpectedly, exit code: 0xC0000005
--------------
Exception code: 0xC0000005
Exception address: 0x140C9907C
Faulting module name: K:\SteamLibrary\steamapps\common\Battlefield 6\bf6.exe, base: 0x140000000
Fault offset: 0xC9907C
Summarize your bug: For example, unable to load past the splash screen, etc
As above, game will not start, EA Javelin Anticheat service crashes.
Screenshots of any errors you have
Your Current Region:
New Zealand
Can you attach a DxDiag?
Yep.
Attach any Battlefield 6 Crash Dump logs - Location: C:\ProgramData\eaanticheat\Crashdumps
This folder location exists but is empty - no crashdump files.