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BigPepino2000's avatar
BigPepino2000
Rising Rookie
24 days ago
Solved

Game keeps crashing after starting black screen then crash

Hi, 

For already 6 months everytime i started the game ( EA APP) it was always the same, first small image with soldiers ( banner ) loading anticheat and different things, then the minimized black screen appears and after some seconds the game starts in full screen mode, all great...

Now a couple of days ago i run a full scan with  antivirus Bitdefender, 5 threads were eleminated, after this, BF6 start having issues, now everytime i start the game, first i see the soldiers banner kind of like stuck not doing anyhing, then it closes and nothing happen, then i re start the game hitting play on the game on EA app or double click in desktop BF6 icon, the the banner appeas again, this time starts loading anticheat, etc, after finish, black screen starts... after some seconds, CRASH, this already happened like 10 times or more, i cannot play the game, i don't even reach the Main Menu of the game.

I already unninstall anticheat, unninstall and re install EA app, unninstall and re install BF 6, repair more than 3 times BF 6 in EA app, i also execute the anticheat and hit reapir and select where BF6 folder is installed. Also i unninstall BitDefender antivirus , nothing fixed the issue, i cannot play anymore. Please HELP 

 

MY PC : 

GEFORCE RTX 4070 LAPTOP GPU
Operating System: Windows 11 Pro 64-bit (10.0, Build 26200)
Language: English (Regional Setting: English)
System Manufacturer: Razer
System Model: Blade 18 - RZ09-0484
BIOS: 1.01
Processor: 13th Gen Intel(R) Core(TM) i9-13950HX (32 CPUs), ~2.2GHz
Memory: 32768MB RAM
Page file: 17470MB used, 28246MB available
DirectX Version: DirectX 12

  • Okay i found the solution, i realized that the problem was my ASTRILL vpn, so my actual solution was to unninstall LSP (Layered Service Provider) in the VPN ( thanks CHATGPT ) and then BF6 finally worked! Maybe this helps some people. Cheers

6 Replies

  • Today i also tried this and it didn't work .

    1. Open CMD application as administrator
    2. type in this command dism /online /cleanup-image /restorehealth (DO NOT BE IMPATIENT, THIS PROCESS WILL TAKE A FEW MINUTES)
    3. After it says the process is completed, type this command sfc /scannow (THIS WILL TAKE A FEW MINUTES AS WELL)
    4. After completion, Restart PC.
    5. Run through the steps again, if the SFC command prompt says there are no files to repair, you are good. If it says it found more files that needed repair, restart PC and run through the steps again until it says there were no files to repair. Run your game and it should get past the shader compilation.
  • I updated BIOS and GPU firmware  and game still doesn't start, after the black screen it just crashes. EA PLEASE HELP

  • I dont have help or a solution, but are you able to see what threats were removed by your antivirus? Like a "threat history" or somthing similar?

  • Okay i found the solution, i realized that the problem was my ASTRILL vpn, so my actual solution was to unninstall LSP (Layered Service Provider) in the VPN ( thanks CHATGPT ) and then BF6 finally worked! Maybe this helps some people. Cheers

  • BigPepino2000's avatar
    BigPepino2000
    Rising Rookie
    21 days ago

    Thanks i already solved it, i put the solution on top of the post 

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