Forum Discussion

Rising Novice

2 months ago

Solved

I need help whit battlefield 6 directx error

Hi Today I installed Battlefield 6 and started the game I played and it gave me a DirectX error. I tried to download it again, but it doesn't work. My friend has the same PC model as me, and it works for him. Please help me.

launching

EA_Garrus
2 months ago
Hey frodaybloc1 as Cup_70 pointed out, from your DxDiag.txt I can see there is no dedicated GPU connected.
Those are usually AMD or NVIDIA cards. Do you have any stickers on the Laptop

Sometimes, PCs or Laptops have a similar model name, but not the same exact specs. (The product code is usually different).
Please ask your friend if his laptop has a dedicated GPU. That would explain why he's able to run it!

I've looked at your exact Lenovo laptop on the internet, and I couldn't find one with a dedicated GPU.
That's the reason why the game is not running.

Below are the game's requirements:

Minimum PC System Requirements

OS: Windows 10

Processor(AMD): AMD Ryzen 5 2600

Processor(Intel): Intel Core i5-8400

Memory: 16GB

Graphics Card(AMD): AMD Radeon RX 5600 XT 6GB

Graphics Card(Nvidia): Nvidia RTX 2060

Graphics Card(Intel): Intel Arc A380

Direct X: DX12

Online Connection Requirements: Yes

Hard Drive Space: HDD - 55GiB

Additional Notes: TPM 2.0 Enabled, UEFI SECURE BOOT Enabled, HVCI Capable, VBS Capable

13 Replies

EA_Garrus
Community Manager
2 months ago
Hey frodaybloc1 I moved your thread to the English boards as it was posted in the italian ones. If you ever want help in Italian, here's how to change the language in the EA Forums.

Now, let's address your problem:
The error code already suggests what might be going on here: BF6 is trying to use the Intel UHD Graphics card.
That's usually your integrated card.

If you use a laptop, it's very common that some applications end up running in energy-saving mode and won't use your dedicated GPU.

To possibly solve the problem, try this:
- Right-click on the Windows Logo -> Settings -> System -> Display -> Graphics -> you'll find a list of apps, if BF6 is not in there, click Add Desktop App.
- Navigate to the BF6 Installation folder (on EA app: C:\Program Files\EA Games\Battlefield 6 | On steam: C:\Program Files (x86)\Steam\steamapps\common\Battlefield 6 ), and add both BF6.exe and EAAnticheat!
- Once there, set both game and anti-cheat to High performance; usually, it will say the name of your GPU.

Once that is done, the game should be working fine.

If that doesn't fix the issue:

- Go to your GPU Control Panel and make sure that BF6 is using the dedicated GPU.
If you are using an Nvidia GPU, open the Nvidia Control Panel -> Manage 3D Settings -> Program Settings -> find or add BF6 -> Make sure it is using the high-performance GPU.

If issues persist, I would recommend starting with a clean installation of your GPU Drivers.

Keep us updated on this. Hopefully, this is enough to fix your issue!
frodaybloc1
Rising Novice
2 months ago
i tried updating the driver and the pc, and reinstalling the game but it still doesn't work, lmk if you find a way to fix it.
MrDonActual
New Novice
2 months ago
Same crash for me on NVIDIA.