Missing Compensation – Affected by Launch Issue but Never Received Battle Pass

Hi everyone,

I’m posting here because after two weeks of going back and forth with EA Help, my issue still hasn’t been resolved, and the answers I’m getting are completely inconsistent.

On the launch day of Battlefield 6, I couldn’t play the game at all because of the “missing content” error - neither multiplayer nor single-player worked. EA publicly acknowledged this problem and stated that all affected players would receive a free Battle Pass as compensation.

EA Help actually confirmed to me earlier that I was one of the players affected by this issue and that I should receive the compensation. But nothing ever showed up on my account.

Now I’m being told something totally different - that “if you didn’t receive it, it means you don’t qualify.” This doesn’t make sense, because I did experience the launch-day error, and support previously confirmed that I was eligible.

And honestly, the way support is handling this - especially in a case this simple - feels extremely unfriendly toward the customer. Two weeks of messages just to be dismissed with a template answer… it’s really without comment.

I’m simply asking for a manual review of my account and the Battle Pass that EA publicly promised to players who were impacted by this problem. I’m not asking for anything extra, just what was officially communicated.

If someone from the community team or a higher-level support member can look into this or escalate it to the right team, I’d really appreciate it. At this point the regular support channel is stuck repeating the same message, and I’m just trying to get this resolved.