Phantom Edition Battle Pass Rewards Missing – EA Support Fails to Help

Question

I purchased Battlefield 6 Phantom Edition for PS5, which is supposed to include additional content and Battle Pass rewards. However, I have received absolutely none of the Battle Pass rewards.

I have followed all instructions provided in the Q&A and by EA support agents, but the rewards have still not been delivered. I have now engaged in over seven separate 1:1 chat sessions with support, and each time I am told to "wait" with no resolution or timeline provided.

This is completely unacceptable. I paid for a premium edition expecting full content, yet EA support continues to ignore the issue and fail to fulfill its obligations.

I am posting this publicly because private support channels have proven ineffective, and I want EA to acknowledge the problem and deliver the missing rewards immediately.

akamsyt · Answer

This issue has been submitted under case #227560719, and I have contacted support seven times, but have not received any proper response

saisomboonkm90 · Answer

I’m having the same issue. I bought the Battle Pass Pro edition and didn’t receive any of the rewards, but my girlfriend bought the standard edition and she got everything. Has there been any update about this?

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Phantom Edition Battle Pass Rewards Missing – EA Support Fails to Help

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