Purchased S2 Battle Pass/Pro after completion and didn't receive rewards

Hi, I have the same issue on PS5,

Purchased the season pass today, while already have covered over 15lvls at the current season 4 progression, not receiving any items after the purchase. New unlocks are working fine but the ones I got before the purchase have not shown in inventory while showing unlocked in the season pass menu. 

Help :(

I launched the game again today to verify my balance, and I am still sitting at 900 BFC.

If I'm misunderstanding something, I'd genuinely appreciate clarification. However, based on the Battle Pass rewards, I should have ended up with 1,100 BFC. I have not spent any BFC in the store other than the initial Battle Pass purchase, so there shouldn't be any missing transactions affecting the balance.

Regarding the free track rewards, if those coins were already received before I upgraded, they would still be part of my total balance and wouldn't explain why I'm currently at 900 instead of 1,100.

Could you help me understand how my account arrived at 900 BFC when no additional BFC purchases were made?EA_LunardustCat​ Any update?  Basically missed the entire season waiting for a resolution.

Thanks for reaching out.

The missing BFC issue related to Season 2 should have been addressed by the deployed fix, and we have also seen players confirm that their missing BFC was received.

For your specific case, I’m sorry, but if our support team has already reviewed it and provided that response, I’m afraid there isn’t much more we can do from here.

One thing to double-check is when you upgraded your Battle Pass. The following BFC rewards were part of the free track:

• Recruit Path: 100 BFC (Tier 3)
• Death Stalkers: 100 BFC (Tier 3)
• Hazardous Front: 100 BFC (Tier 2)

This means you may have already received 200 BFC before upgrading your Battle Pass. If that is the case, then you may not actually be missing 200 BFC.

Same here

I'm posting this because I've reached a dead end with support and I'm wondering if anyone else has experienced something similar.

During Season 2, I completed the Battle Pass and noticed that I was missing BF Coins that should have been awarded through progression. Because of the missing coins, I was unable to accumulate the amount needed for the next Battle Pass.

I contacted support as soon as I realized there was an issue. An investigation was opened(allegedly) and was never updated.

I decided to contact support again and they  informed me that they had previously investigated the case and determined that the final 200 BF Coins had been credited to my account. The problem is that even if those 200 coins were eventually credited, my balance still did not add up to what I should have had after completing the Battle Pass. I never spent any BF Coins during that period, yet I still ended up short of the amount needed.

When I asked for a review of my BF Coin transaction history so we could determine where the discrepancy occurred, support told me they can no longer access data older than 30 days. Their position is essentially that no further investigation can be performed because too much time has passed.

What frustrates me most is that I reported the issue when it happened, followed the proper process, and waited for support to investigate. Now I'm being told that because so much time has passed, the data can no longer be reviewed and the issue can't be resolved. That's incredibly disappointing.

To be honest, I haven't played the game since I realized this happened. I've supported EA and Battlefield for well over 10 years, and seeing an issue like this go unresolved after doing everything I was supposed to do has completely killed my motivation to come back. At this point, it sadly feels like I may not be playing Battlefield anymore.

Has anyone else dealt with missing Battle Pass rewards or BF Coins and actually gotten it resolved? I'd appreciate any advice, and I'm hoping someone from the support team or community management team can take another look at this.

Hello, today the team has deployed a resolution to the Bonus Challenge situation that occurred yesterday. Players will have a new Bonus Challenge immediately unlocked in-game, which will grant the correct amount of Battle Pass and Bonus Path Points upon completion.

Has this helped in your case? If not, could I ask that you create a new post or reply in a more recent thread that matches your specific situation? That will help us keep reports organized and ensure your report gets the appropriate visibility. Thanks!

Hello, could I ask that you create a new post or reply in a more recent thread that matches your specific situation?

That will make it easier for other players experiencing the same to find and share relevant information in one place, and it also helps us gather the necessary details and pass them along to the team more effectively.

The situation you mentioned is being reported in this thread, thanks!

There is a bug where rewards are not listed in the bonus section of the weekly rewards, so players cannot claim them even after clearing the content.

After the Cairo Bazaar update I can't level up my battle pass, I completed almost all the challenges and only got 4 points...