Re: Purchased S2 Battle Pass/Pro after completion and didn't receive rewards

Hello,

I am experiencing the exact same issue.

I purchased the Battlefield 6 REDSEC Battle Pass, the payment went through successfully, but I still have not received any skins or instant unlock rewards.

Could you please confirm that my account is also affected by this issue and that the missing rewards will be restored once the problem is fixed?

Thank you.

Please check my reply under your other post, thanks.

Thanks for the reports. I’ve merged your post into the existing thread to keep everything in one place.

We’ve escalated this to the studio. Thank you for your patience in the meantime.

Same here. I bought the Battlepass after completing all tiers, however any reward (skins and coins) were unlocked.

I received some rewards from the battlepass but I am missing 300 battlefield coins. So I cannot purchase the S3 battlepass.

This is the response support will give you if you contact them.

Having the same problems here as well. Redeemed Pro yesterday, everything shows the Green Check mark from the tiers progressions, but they still show locked on all the loadout screens. Have tried all the recommended steps.

Having the same issue. Bought the battle pass after completing all tiers and nothing unlocked. I've gone through all the steps and waited more than 24 hours. This isn't an isolated case, how many of us have to complain before our concerns are validated?

I have had this problem for a month and EA support does nothing to fix it.  I tried everything to fix it but nothing worked. EA are scammers

So, I take it I'm not getting any help? You just took my $25 and that's the whole point of BF PRO?

This is clearly not a problem that can be fixed on my end. Rather, it's more likely to be on yours, in the database.

Of course, I tried everything: restarted the game, Steam, my computer. It'll soon be 24 hours since I bought BF Pro, and I still haven't received my rewards.

Here's one example. But the most important thing is that I didn't get any coins. I need them to buy the next pass.

Hi there,

Sorry to hear you’ve been running into this, and thanks to everyone for the feedback.

Before anything else, have you already tried a full restart first, including completely closing the game, signing out of the platform account, signing back in, and then completing a match before checking again?

If the rewards and Coins still don’t show up after that, please let us know.

This article might help. 

same here...

Same. Purchased Battle Pass, items and bf coins not received.