Still Missing My Claimed Open Beta Twitch Drops and Versatile Soldier Skin

It's season 2 and I'm still missing my open beta Twitch drops and Versatile soldier skin. Yes, my accounts are linked. Yes, these drops were claimed. And no, I haven't had issues with the other Twitch drops. No amount of playing a match, relaunching the game, verifying game files, or reinstalling ever fixed this issue. I've created many support tickets regarding this. None were ever resolved, all closed with time.

And what's happening now? You can't even create support tickets anymore. Clicking on "Contact us" now opens up their new "EA NextStep beta." Meaning chat with a useless AI, yay...

The missing content are the Mimic weapon package (SGX SMG), Landslide soldier skin (NATO Coyote Squad engineer), Shattered vehicle skin (NATO IFV), Imperial soldier skin (Pax Fireteam Vedmak assault), and Versatile soldier skin (Pax Fireteam Vedmak engineer).

I know a lot of other players are also having this problem. Also, good luck getting these season 2 drops to work...