Unable to access the gameplay of battlefield 6 even though I pre-ordered

i did the same exact thing as jumpstart and still nothing, made a case but so far no response, this is kind of crazy. Preorder the game to support and now cant even access the game when it says in my purchased history i purchased the game, in the ea launcher it says i purchased the game, I downloaded all the content and repaired the files and yet in the game it says i have to purchase and download. its kind of ridiculous.